“All went well. The only issue, since I booked the carpark the naming conventions of the airport car parks have been changed, this caused initial confusion.”
“There are several car parks marked as “Mid Stay T1 and T3 so I drove to one, only to be told I need P15 (nothing on my booking says this anywhere) I then managed to find P15 but knowing how poorly run Manchester Airport is, I had the presence of mind to check that I hadn’t picked up a charge for driving to the pick up point despite not stopping in it and only driving through it to get to the car park that was sign posted as “Mid Stay T1 and T3” - there was a £5 charge outstanding which if hadn’t noticed would have turned into a fine I’m sure! Walking to departures, I met a lady that had done exactly the same - they must be stealing a fortune.”
Dear Mr Gibson,
I am very sorry to hear that you experienced difficulty when trying to extend your parking, particularly following the disruption to your return flight. I fully understand how frustrating it must have been not being able to quickly access the correct information or a contact number when you required assistance.
Please accept my sincere apologies that it was not easy to get in touch with someone. This does not reflect the level of service we aim to provide.
We will be reviewing this matter to improve the clarity of our pre-booking information and ensure customers are better informed on what to do in these situations moving forward.
With regards to the drop-off charge, we appreciate your concerns and understand how this may feel unfair. Airport road systems and associated charges are managed separately; however, we will pass your feedback on, as we recognise this can be confusing for drivers.
Kind regards,
The APH Team
“The booking process is all fine and good but the directions and signage to the car park need improvement. There are some works being carried out so some of the directions were incorrect so we ended up at the wrong car park. We managed to sort this and arrived at the correct car park but the pedestrian signage to the terminal is poor. Also returning to the car park after the trip was difficult due to poor signage.”
