“The booking and arrangements for the outward journey went well. The return pickup was a disappointment. There was no reply to the phone calls after baggage collection. The gentleman manning the desk had no luck either. There had been a 'big meeting' and no one was around to answer the phone apparently. When he did finally speak to a colleague, we were told it was a 20min. wait before the car would be delivered. Meetings tend to be prearranged, and phone lines manned. Nothing to consider unusual under T&Cs. Customer service was not maintained. Efficency, convenience and speed being the point of Meet & Greet.”
“Nothing wrong with the service we received from Meet and Greet.
Courteous, efficient and prompt.
BUT we found the signage and instructions to get there were not very clear and as we had not used the service before we got into the wrong lane in a Drop Off Zone and were awarded a £40 fine!”
