“We were significantly delayed on our journey to Heathrow as the M4 was closed but your staff were very understanding and when we finally arrived, they processed the drop-off very efficiently enabling us to catch our flight. Pickup was prompt. Thank you.”
“Flight was delayed, the guys were waiting to finish as they should have been gone before I got out but they very kindly waited. Thank you for being so patient.
Drop off was a breeze. Will know next time that a later arrival may be an issue if there’s delays.”
“Staff were not present at the advertised time (04:00) for drop-off. The IVR option to advise of a change of return flight details eventually went through to a full Vodafone voice-mail box.”
“We had a really long wait for the car to be brought back to us.I called three times to see what was happening and told the car would be with us in one to two minutes,but still had to wait nearly another twenty minutes for it to arrive.Really disappointing service.It wasn’t even at a peak time of day.”
