“Very easy and slick operation. Car park easy to find, quick check-in process and bus trip to Terminal 5. Again on return very quick bus trip and collection of my car. Would recommend”
“Departure was great, no issues. Easy.
Coming back was another story...bus definitely did not come every 10-15 mins, ppl had been waiting for over 45 mins. No one answering the phone in the office. Was left feeling stranded which was not great at night.”
“While the site was very accessible from the motorways & appeared very secure, the service bus frequency was not as your claim. We had a wait of over 35 minutes from being at the bus stop at terminal 5 & I had to phone to check whether there was one likely to arrive soon. I was told that the bus was en route & there was very heavy traffic causing the delay. Strangely 3 Purple Paerking buses arrived during that time & we had a very traffic clear run back to the depot when it did arrive. I assume that our phone call triggered the driver to leave to pick us up. A shame, but not what passengers want when they get back from a holiday. We have booked with APH for many years & will probably still use them for Gatwick runs, but may consider our options for any future Heathrow holidays.”
“I had great difficulty in finding Maple Parking.My satNav sent me round in circles at 3am!!
However l rang your number and your receptionist talked me in.
That is my only complaint… but actually not your fault in any case! otherwise everything went smoothly”
“Quick and efficient from the point of booking in through to checking in through to collecting my car on return. Very helpful bus drivers. I would use again.”
