“clear and easy comms including "how-to" videos of driving into LHR for those who are not used to it - sent to my whatsapp - easy hand over - car VERY dusty exterally on return but arnt they all when using the offsite services?”
“Drop-off very smooth, driver waiting, even if T4 location not so easy to find (A4 printed posters on walls to indicate levels and drop-off zone, which did make me wonder if I was being diverted somewhere from where I'd never see my car again...!).
Car came back to us with a puncture caused by a big nail. I have to take it at face value that this happened on the way to be given back to us rather than it being driven to us with no air in it from the start, but either way the tyre was ruined and it did make me wonder where the car was being stored for us.”
