“Dropped the car off in a short stay car park, other companies I have used for meet an greet parking had either a parking spot close to the termonal entrance or a dedicated car park very close to the termonal entrance. On collecting the car we had to phone the desk as soon as we collected our luggage, we did this, walked to the desk to collect the car and then ahd to wait 15 monites for it to be brought round to the collection point, I might as well have just parked it in a car park myself and walked there to be honest, the wife found a very small scratch on the car but it wasnt worth reporting. Service was only marginally better then parking the car myself in a long stay car park. Wont bother if travelliong from Heathrow in the future.”
“Everything went very smoothly. Followed the instructions which were clear. On return I'd paid for a car wash which was done very well. First time we'd parked at Heathrow and would definitely use again.”
“When you stupidly miss the car park level and APH staff ring your mobile to get you back; when you fail to read the advice re your collection on return and are late ringing APH, but are met with instant friendly
happy recognition followed by quick delivery of your car - driven by an equally friendly driver, then your faith in always using APH is fully confirmed!”
“Found it incredibly frustrating. We came in the wrong entrance and was stung with a £17 charge and due to making a mistake and going to the wrong parking area was then charged an additional £12 on collection. .had 4 or 5 calls from people asking us where we were as they were waiting for us to collect the car which added extra stress. Will not use this company again.”
“Excellent service from start to finish, in particular when we returned to Heathrow. Our flight was early and (miraculously!) passport control and baggage return very fast - but our car was already waiting for us at the pickup location!”
