“On arrival was directed to a parking zone where there were plenty of spaces. The driver waited for me to collect my belongings before setting off; the transfer to the airport was quick.
On returning did not have to wait too long for the transfer bus. location and wait time available by scanning the QR code at the bus stop.
Would use again”
“Arrived on a late flight. 1am. Car park was not lit.
Signage is non-existent to exit car park. Bends were too tight. Crammed as many cars in as possible. Bays are not marked.
Better signage is required to locate the car park as we entered the incorrect car park first that displayed the APH sign. Won't be using again.”
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience did not meet expectations, particularly after arriving on a late-night flight when a smooth and straightforward journey home is especially important.
We are disappointed to hear of the difficulties you experienced locating the car park and finding your way out once you arrived. Clear signage and easy navigation are important aspects of the customer experience, and we appreciate your comments regarding the visibility of the car park, directional signage, and the layout of the parking bays.
Your feedback regarding the access roads, parking arrangements, and the APH signage at the nearby car park has been noted and will be shared with the site operator for review. Customer feedback plays an important role in helping identify areas where improvements can be made.
We appreciate you bringing these concerns to our attention and are sorry that this experience has left you feeling unable to use the service again.
Best regards,
The APH Team
“Extremely smooth and efficient on arrival. We just missed a bus and could track the one to the airport but not the other way around(!) We had enough time though. On our return the key fob failed and, despite overhearing a comment that it wasn't their resposibility (never claimed it was) from over the radio, the help provided got us going and we were able to drive home. Friendliness of staff I spoke to directly is the 5 given. If I'd taken the overheard comment into account it would have been lower.”
“this carpark did the job but the staff did not appear to enjoy their work. The roadways need to be kept clear of the stones that you park on. I was at the end of a section and it was difficult to wheel the suitases to and from the bus stop”
