“First time I’ve used the self park. Didn’t realise that I’d done it but it was fine. Much better parking here than on airport. Great drop off and pick up. They offer a range of services too including key drop if you prefer it. Secure. Good value.”
“When we arrived Inwas slightly surprised to be told there was no record of my booking but when I showed the girl on the gate my paperwork it soon got sorted.
The only down side is the lack of lighting, which makes it a challenge to find a car in the dark. The bus driver did wait to check we could find it and the exit which was a plus”
“All easy apart from getting back to our car and finding the exit, and scanning the ticket at exit. All took more time than expected, in the dark and rain”
“I have used your service before and my latest parking experience did not disappoint. It certainly takes the hassle out of flying from Luton and we will not hesitate to use you again.”
“All went well apart from return from holiday and there was a very long wait in the cold outside the airport. Once we boarded the bus, I showed the driver I was on the grey zone, he said we get off at the first stop, once we stopped, I spoke to him again and he said this was my spot, despite I could not see the grey zone. We looked for our car and came to a cabin where I spoke to someone who said grey zone is a mile away and the driver should not have dropped us off here. Frustrated that in the cold and wet weather with kids we had to walk all the way and find our car in he dark.
I would have commented that would not recommend, however I have used APH several times before at Gatwick Airport and experience was far better and on this occasion I would blame the bus driver.
But things do need improving at Luton, maybe more frequent service and improve drivers knowledge, this will reduce waiting times for the bus and driver advising wrong stop, causing unnecessary inconvenience.”
