“Very easy first time I’ve used this meat and greet service at Luton found them before I was due to get there. Tell me the directions I knew anyway on the way back. I rang when I’ve got my luggage and I literally waited for about a minute when I got to the car park and it was there. I will definitely be using this service again.”
“Friendly and smooth experience, it could do with some additional signs with "meet and greet" wording on entrance to Luton, as we drove couple of times around trying to figure out if it's carpark 1 or 2, but this info is shared on the email which is great.”
“Process was quick and easy the only negative I have is the absolute stench of cigarette smoke, thankfully my car didn’t smell. The experience could be so much more pleasant if it wasn’t for the smell.”
“I booked this expecting a genuine meet and greet service, where I would drop the car close to the terminal and walk straight to departures. Instead, I had to drive around looking for the car park, navigate a confusing multi-storey car park, and then walk a considerable distance to the terminal, including using lifts.
On my return, the car was not ready despite my flight details being provided at the time of booking. While waiting, I was informed that the car had been parked outside the airport.
This may all be covered in the small print, but it was not what I would consider a meet and greet service. For the price paid, I expected a much smoother experience. I would not use this service again and would find it easier and better value to use a standard shuttle bus car park.”
Dear Miss Zidkova,
Thank you for taking the time to share your feedback.
We are sorry to hear that the service did not meet your expectations.
The Maple Meet & Greet service at Luton Airport operates from Terminal Car Park 1, where customers are required to drive directly to the designated Meet & Greet area on Level 3. These instructions, including the postcode, directions to the car park, and details of where to meet the Maple representative, are provided within the booking confirmation and arrival instructions sent prior to travel.
We appreciate, however, that this process was not what you expected from a Meet & Greet service and are sorry for any disappointment this caused.
We are also sorry to hear that your vehicle was not ready upon your return despite your flight details having been provided in advance. We understand how frustrating it can be to experience delays after a journey, and we will ensure your comments regarding the return process are passed to Maple Parking for review.
Thank you again for your feedback. Customer comments help us and our parking partners identify areas where improvements can be made.
Kind regards,
The APH Team
