“Second time in using this service and it's been brilliant each time. Easy to book online. Easy to check car in. Efficient transfer both ways. Easy to retrieve car at the end.”
“This was my first time using APH Luton and I found the whole process really easy a friendly staff member explained the drop off process fully for using the drop and go service.
when we returned all we had to do was scan the reciept a keysafe lit up and we retrieved the key.
Both drivers on the transfer buses were friendly and helpful and we found the experience professional and stressfree”
“I am absolutely shocked and disappointed with APH Parking. I arrived at 1 a.m. with my two children, exhausted after our trip, only to find my car had a flat tyre. I went to the staff and asked for help to change it, as I had a 3-hour drive home ahead of me. Not one person offered any assistance.
It was the middle of the night, freezing cold, and completely dark — and I was left with my 16-year-old son to change the tyre on our own. No one even came to check if we were okay or safe. As a mother, I felt completely abandoned and unsafe. This kind of treatment is unacceptable. When you pay to leave your car with a company, you expect at least a bit of care and human decency, not to be ignored when you clearly need help. I will never use APH again and wouldn’t recommend it to anyone, especially families travelling with children.”
