“The service was fine in most respects, but on arrival we waited almost 20 minutes for the bus and the driver gave a 70+ year old person no assistance in getting his and his wife's cases on, or off, the bus. Am considering changing/cancelling our two other bookings we have because of this!”
“Great service. Very organised, buses arrive quickly. The electric charging process is great. Super easy, just leave your charging lead in the car and the rest is taken care of. You return to your car being charge to the kwh you had paid for in your parking payment.”
“I booked EV charge source and when I came yesterday to pick it up - 11PM, the car was NOT charged.
When I complained, I was given only excuses, but the bottom line is they left me stranded as they could only charge with a slow charger - about 4 hours ( or probably more), and they left us to fend for ourselves - at midnight on a Friday in an area I know nothing about and with barely any battery to get to a fast charger. All they offered me is to refund me - eventually. But that is NO solution
I did try to get a faster charger and eventually made it, but I arrived home 3 hours late because of their incompetence
This is a multi-million company, could they not give me another car and bring me my car next day?
I used their services in the past , but this time they have screwed big time. Would I use this service in the future? probably not! how can I trust their word?”
“Easy drop off. They charged our car while we were away, so that there was plenty of charge for our return journey. Easy pick up, simply text a code to a mobile number they give you and then the car is ready for collection once you arrive back. Bus journey to and from Gatwick smooth and didn't have to wait too long. Will definitely use again.”
“Overall great service. Key drop-off and pickup were very quick, easy and efficient. The wait for the next bus was minimal and both ways the driver was so friendly and helpful.”
