“Car park 5 was ok, big car park with bus pick up points scattered in the park
Negative
We payed for a park and stay, once we got back from holiday we had to pay an extra £28 to get out of the car park for an overstay of approx 3 hours we had no delays and still in the air
On our paperwork there was no mention of any time limits”
“Nothing wrong except, being told despite our mistakes on dates I'd have to pay an extra £50 couldn't change date, car park was full. Well if it was full how could my car still be there and not towed. Then it cost £61 not £50 . Rip off beginning to end, no need for extra charge we were gone before 8 am excuse to make even more money !!!”
“Very happy with the ease booking and making our way to Birmingham car park five airport with an overnight stay, however on our return journey was very disappointed they had to pay an extra £25 for parking charges. I’ve no idea what those charges are, must be more careful reading the small print I guess.”
“Outbound flight was at 0705 so booked a hotel and parking package which asked for the time I wished to park from and return flight and time I wished to park until.
Paid the fee quoted and received a confirmation email, which stated I should collect a ticket from the barrier on arrival.
This was not possible as the car park is now ticketless.
Email also stated that on my return I should collect my vehicle and drive to the barrier which would open automatically due to number plate recognition.
Drove to the barrier which did not open.
Pressed the help button and was answered by a female operative who asked for my name and vehicle registration which I gave.
She stated that the barrier did not open because I had gone over the allotted time.
The return flight landed 30 minutes early and I informed her that I had entered the flight number on the booking (form therefore logically I was actually early)
I was told that the flight number and time was not available for her to view, but only my name and vehicle registration.
I was told I owed an extra £9.50 as I had gone over my time which I again explained I hadn’t as I had entered all the necessary information on the online booking form.
She agreed to open the barrier but not before she told me to “be more careful in future”
I told her I’d been careful this time but that obviously hadn’t helped.
On the plus side the hotel was good, my vehicle was undamaged and where I had left it and the shuttle bus service was good.
Okay use the car park again in the event of an early flight but have been somewhat put off so may consider a taxi in future as an alternative”
“Helpful staff who answered intercom immediately when needed guidance as barrier did not lift on arrival or upon leaving
Signage unclear but no problems otherwise”
“A grea way to pay for parking and an overnight hotel stay - thank you.
However, it is quite a walk to/from the terminal so not really suitable for the elderly or infirm, but okay for generally fit and able bodied people like myself. I cannot recall if this was stipulated when booking? On arrival, and walking to the Hilton Garden Hotel, I didn't see any clear signage on which way to go to the entrance of the hotel, plus I couldn't find a very safe place to cross the road! More directional signs would be very helpful and a safer place to cross!
On my return to Birmingham airport, I did not see any signs where to get the bus, so I walked to the car which took about 15 minutes. I was okay with this because it wasn't raining and needed the walk. Also on exit, the machine requested I pay an additional £8.50! I did not see a reason why I should pay this as paid fully for my time at the car park, so I pressed the assistance button and the operator kindly let me through without paying.”
