“Before the merger the buses ran when full, this time we waited over 25 minutes for a bus whilst watching it parked up!! Nothing was explained to us about the pick up at the airport other that bus stand A, on return this stand was chaos, three buses arrived all saying different colours, no, try next one!! Finally after 25 mins one arrived, not what you want at 2:30am!! When we got back to the car park no staff in sight, some other kind traveller had to show us how to release our keys, miss the old APH, probably won’t use at Birmingham again!! What has happened to your company?”
