“I had ordered a couple of pair of boots and were very very happy with them, fit true to size and look great.
Last month I ordered a pair of sandals and was so happy when they arrived. However after only wearing a couple of times the strap completely broke. I was gutted and so disappointed, this happened whilst at work and was quite embarrassing.
I contacted customer services who sent me a postage link to return the sandals. I advised I wanted a replacement as they were ordered for my upcoming holiday. CS advised to put a note in with the returned sandals explaining what the issue was and also stating I wanted a replacement pair, I did this and sent the sandals back.
I emailed CS with the proof of postage receipt and again asked if a replacement could be sent out asap as I really wanted these to go away with. 3 days later I had an email advising that my refund had been processed. Again I was very disappointed as I had stated numerous times I wanted a replacement! I contacted CS again and advised what had happened, to which they replied asking if I had included a note with the return sandals which I had.
After expressing my disappointment and the fact I found CS unsatisfactory as no resolution was offered I was told I needed to re order the sandals as a refund had been given. I asked if there was a discount code I could have as when I initially ordered the sandals there was a 10% off code to which they replied no.
So I am expected to reorder sandals and pay more than what I did originally, because they were faulty and CS couldn’t action my request correctly for a replacement pair.
Due to the issues and constant poor customer service I will not be ordering again which is a real shame as I have been recommending AJ Voyage to all my friends since having the boots but I will now be telling them of all my problems I had recently.
I really feel your CS department needs looking at and perhaps additional training needs to be given when dealing with complaints.
One very unhappy customer here.”
“These are so beautiful and super comfy. They’re exactly as pictured on the website. I was gutted when they went out of stock earlier in the year. I snapped up a pair on the recent restock and couldn’t be happier”
