Thank you for your feedback.
We're pleased to hear that the overall look of your flooring met expectations, but we're sorry to learn that some planks arrived damaged and that you felt let down by the service experience.
As part of our customer care process, we aim to resolve all issues swiftly and fairly. When you reported the damage, we requested images of the damage to help work towards a suitable resolution. Unfortunately, we haven't yet received images, so we have been unable to offer a resolution at this stage.
If you're still able to send through the images, we’d be glad to revisit this for you.
Kind regards
Renovate Direct Team
“Great quality flooring; has only been down just over a week ago but so far so good. The planks seem to be strong and sturdy and look really high quality.”
“So far I'm happy and impressed with the product. It is thicker and very noticeable in how much noise it cuts with it's attached underlay. Very easy to install for a DIYer.”
