“
Poor quality. Even at a buy-one-get-one discount, I overspent.
I wouldn't recommend to buyers outside UK. Duties and shipping mean that you're kinda stuck if you get a bad product.
One was unusable. I asked for a refund. They only do returns. Return shipping would have been more than the item. So, it's the trash now. Bummer.
Definitely stay local.
Products purchased: Croyde Canvas Watch Strap - Army Green and Charcoal Black.
”
posted 2 months ago
- Michael Chan
“
I bought the Octopod 3, but it was a poor product. The buckle injures your wrist when you fasten it. The buckle's edges are too sharp. You can't fasten it tightly like this. Also, the buckle is too big and feels uncomfortable to wear. There are plenty of smaller buckles out there, so why is this the case? It was a very disappointing purchase, especially considering the high price.I'd like a refund.
”
posted 7 months ago
- Chama
“
There is practically no option to send it back or get a refund as the cost for returning it will almost be equal to the price of the refund I am expecting to get.
”
posted 11 months ago
- Ioannis Karalis
“
I had to pay Duty to FedEx to get my order delivered and even ZULUDIVER customer service was fast to answer, I still don't have any news about a refund
”
posted 2 years ago
- Marc BESANCENOT
“
I would just prefer a refund at this point and I don’t even care about shipping costs.
”
posted 3 years ago
- David Rogers
“
Still hasn't arrived!!!!
Customer service blame it on Royal Mail and Royal Mail are adamant that they haven't received it.
I'm without a watch strap or a refund. Overall, not a great experience.
”
posted 3 years ago
- Dave Thomas
“
Calming customer service is important is easy, actually doing it not so much. My package was lost by FedEx so I connected with the customer service group, I got a fairly quick response that said the shipping manager is looking into the situation. I got no additional updates and sent an email requesting replacement band or a refund and never heard back…
”
posted 3 years ago
- Ofir Seva
“
ZULUDIVER: We place and paid for our purchase on September 8, 2022, it is now 14-days and we still have not received our PayPal purchase and we paid for UPS express 2-3 day delivery. We have had to file a dispute case against "ZULUDIVER" with PayPal customer service for the refund of our purchase. Please don't waste your valuable time and money with this so sad online joke!
”
posted 3 years ago
- Gregg Aucoin
