“Ordered tights on 16th Oct, now 1st Nov and no tights. Email blaming computer problems! Want a refund and have asked twice, no reply, no refund either. Steer clear and buy local....”
Hi Tracie,
Really sorry to hear about this. We have had some technical issue over recent weeks.
If you would kindly reply privately with your details and I will gladly investigate this for you.
Thanks, Luke
“So I sure wish I had read these terrible reviews prior to ordering a bunch of products.....haven't received anything, I have been waiting a month and a half. So tomorrow I will contact my credit card company to chargeback.”
“1- The order took nearly 3 weeks to reach me.
2- The sizing was WAY off, ordered two pairs. Tried to try on one and couldn't get them past my knees. so...
3- Was told that the "worn" pair could not be returned but I could return the other pair /at my own cost/
4- The cost to ship 16 oz of tights back across to the UK starts at $35
5- The feel of the tights was so rough and scratchy I'm sure I would have hated them had I been able to get them on.
Lesson learned, buyer beware indeed.”
HI SW,
I'm really sorry these things have affected you. We were having some dispatch delays a few weeks ago, but these have been resolved.
For the other issues, please get in touch so we can review this further. Sizing and comfort we take very seriously.
Thanks, Luke.
“I only wore them four times and I pulled them on today and two huge holes snagged on one side. I’m really bummed because I really liked them initially. I’ve only had them for a few weeks. 😭”
Hi Liz, I'm very sorry you're still waiting. Please get in touch with our team for an update. I would expect any parcel to be with you by now. We'll gladly look into this further for you. Thanks, Luke.
“Sadly they remind me of school tights, tight at the elastic band and no support across the tummy. I was hoping for a nice even gentle hold and they are pretty uncomfortable. I'll stick with my cycling shorts!”
Hi there, I'm sorry that the tights weren't for you. I'll gladly pass along your feedback to our development team. We're constantly evolving and bringing out new items, so please keep your eyes peeled for anything you may be more suited for you. Thanks, Luke from the Snag Team.
“I ordered snag tights last year and was happy with them. I ordered them again this year and two months later I have received one pair of tights but I'm still waiting for another pair to arrive. The tights I have received are a bit fit - not as described in the sizing and very tight in the waist. They also have pilling after only two wears. Very disappointed in this company and will never order from them again”
Hi there,
This doesn't sound right, we do a lot to make sure we have the right fit in place. We'll happilly take a look into this for you, if you can message us at hello@snagtights.com with your order details and a member of the team will look after you.
Thanks, Luke from the Snag Team.
“Big fan of snag tights, recently bought some red leopard chub rub shorts and was disappointed with the quality compared to the much cheaper tights option”
“Potion Tights (Red/Black), Size C.
Starting with the packaging, its such a joy - like an old bag of sweets or something, just a colourful paper bag, no plastic at all which is exactly what you want in this day and age.
On the actual tights, they are not budget brand tights, they are good quality, the material feels strong, you'll get a lot of use out of them. There's a really good sizing chart on their website, and as a result the tights fit perfectly, I'd give them 10/10 for comfort alone.
I totally love them and I'm going to get back into stripey tights after trying these!
#snagpotion
#snagtights”
“These scammers sent me tights that were already destroyed and when they couldn't talk me out of a refund they started ghosting me. I have to get a chargeback from my bank and I have no doubt their online reviews are fraudulent”
HI Olive,
I'm really sorry to hear about this. We do everything to makes sure we respond to each and every message we receive. I trust this has been resolved now, but if you have any issues outstanding, please let us know at hello@snagtights.com. Thanks, Luke from the Snag Team.
“Very comfortable but not as durable as advertised. Already have a hole on one foot and a run on the other after only 2 wears. They're nice, but if you're a petite lady like me and don't need bigger sizes, not really worth the price or the wait for shipping. I like the stretchy waistband but if they're going to tear after only 2 days, I'll stick to the tights I buy at the drugstore, which don't fit quite as well but are much cheaper and equally tough, if not more so.”
“actually brought a tear to my eye this morning. I'm 52 and I finally found a pair of tights that are perfect. I have a difficult shape. Very small waist very large legs very long legs yet very short waisted. Whew!!! Worked in plus size retail for 17 years tried them all and finally gave up till now. Thank you!!! they don't roll, they don't bind, they don't chaffe, they don't pill, they don't have seams that leave you raw in the thighs. Just thank you for finally getting it right. I am going to go shop now!!”
Hi there Sarah,
I'm really very sorry about this. I hope this issue has been resolved for you now. If you need any further help with this, do let us know on Hello@Snagtights.com. The team will then look into this further for you.
Thanks, Luke from the Snag Team.
“Amazing tights, so soft,comfortable with no rolling down and hard wearing and excellent value for money. I have bought several pairs for myself and my granddaughter.
Delivery is reasonably priced and quick.
This company is a shinning example of how customer service should be. I can’t rate them highly enough and will certainly continue to use them. I had an issue with one pair of tights and emailed them, to be honest I was expecting the usual arguements that seem to be the norm these days with all complaints, but no, super speedy response and replacement pair sent out all within 24 hours.
AMAZING, 1st CLASS, SUPERB, HIGHLY RECOMMEND”
“Ordered some tights for Christmas. Never received a confirmation email. They did charge my cc. Items not received so I followed up with the company to find out they have no tracking information! This is unacceptable. Told me to wait 25 days to see if they arrived! Very amateurish. This company appears to be focused on what is easy for them (cheapest) rather than what is right for the customer.”
“Having struggled for years to find stockings or tights that fit & don’t roll down or need hitching up I am thrilled to have discovered Snag. The tights are perfect for our cold winters and so well made I’ve never had a pair develop a run. So good to have a range of lovely colours and patterns that actually fit!”
“Just tried my first pair of snag 80 denier and am completely wowed. I havent worn tights in years cos i never find a good fit, the crutch always ends up halfway down my thighs either that or because i am on crutches and struggle pulling them up they end up with a big hole in them. So impressed with snag tights would recommend to any curvy girls. Comfortable and a pleasure to wear. Just put an order in for another 3 pairs”
