“Excellent customer service provided by easy to order and pay on line, communication updates as and when required, item well packaged and delivered in very good condition.”
“My order was placed then the delivery date was confirmed as being months away. I cancelled the order and was told I would receive a refund. I thought this had been repaid, but it wasn't. Months later I got confirmation the order had been dispatched, I again attempted to cancel but these requests went unanswered. In fairness the attachment I order, when it eventually arrived, was a quality item but the customer services leaves a lot to be desired”
“Delivery took a week longer than quoted and then only half my order turned up. Still chasing customer service to find out if I’m getting the other half.”
“Bought a set of urethane bumper plates. Emailed question about whether they had any smell, which was promptly answered. Delivery on time. Plates seem great, and they don't smell, fab for my home gym.”
“Honestly worst experience I’ve had with any gym company. I had to call when items were out of stock and request partial shipping. When the items arrived, I thought I was still missing items of that partial shipping. It turned out the marketing team had not specified quantities on one specific item, primal then said they have amended this and then tried to sell me the extra items which I point blank refused. I arranged a return, I then had to call up a total of 3 times over a week to confirm they had the items returned. During this I was told they had arrived and they’d be refunded. I then called for a 4th time where I got told they must have forgotten to refund my order. This has now been refunded but they happily deducted the large delivery fee regardless of their marketing fault and the absolute lack of ability to process a refund.
If they offer to call you back in the phone, I’d advise you just offer to stay on hold. They will never call you back.
Massive shame as their kit is good, I’ve had a primal power rack in my gym and it was very solid. I really wanted their cable attachments for when the new DAP arrives and was even tempted for a full dumbbell set up to 50kg if the plates ordered were in good condition. I would rather never have to deal with them again and go elsewhere.”
“Firstly, the products are very good quality. I’m particularly impressed with the quality of the cuffs and wrist straps. Ab mat is also superb with the ab wheel, so comfy on the knees.
Arrived on time and I think price wise is about right. I will definitely be back for more, soon.”
“The product it self was good but the fixings that come with it aren’t great, they fall through the holes they’re meant to hold up, I had to go out and buy some washers”
Hi Tomasz
Thanks for taking the time to leave us a review! We're super happy that you. had a great experience ordering from us
Thanks
Derek
Customer Service Manager
