“Great service from the customer service team when asking questions about their policy types. Very knowledgeable.
Simple online process and set up my policy in seconds.”
“Amazing claims expereince. Doug has been a very poorly fur baby and they have a no quibble approach and paid my vet within a week. Have told all my friends. PS they have a recommend a friend and I plan to make big bucks :)”
“Having had my pet insurance with PF for many years now, every claim I’ve ever made has been dealt with promptly & settled in a timely manner.
Customer service are very helpful & professional, always taking time to ask how my pets are & extremely helpful & friendly.
I wouldn’t go anywhere else as I’ve never had a problem & I would definitely recommend to anyone looking for pet insurance.
Thank you Perfect Pet Insurance for everything you have done. 5****”
“Speedy claim process - I claimed and less than a week later i was paid. I had to pay an excess which is fine as i knew that before hand.
They dealt with my vet directly which took away a bit of the stress i was feeling during this time.”
“Fantastic service I had to claim for my dog after he broke his leg. I called them to ask how to claim, the person I spoke to answered all my questions and I got paid three days after I put the claim in.
Now that’s what I call good service!”
“My Dog Mr Puggles the pug had breathing issues, the treatment required was expensive. I called the company to check if I was covered, they went through my limits and confirmed how to submit a claim. I believe the agent I spoke to was called Chloe, she was polite and made me feel at ease in this stressful time. My vets submitted the claim direct and did everything for me. I had notification from the insurer to confirm my claim was paid direct within 5 days of them receiving it. This was such a quick and painless service. I would recommend perfect pet insurance to all my friends.”
“Do not bother - they do not pay out. I had a claim for £900 which was rejected twice, despite my vet getting involved with extra information stating that this was not a previous condition. Considering taking this further.”
“Our 2 dogs have been insured with Perfect Pet for almost a year during which no claims have been made. Just received the annual renewal details which have demanded a 143% increase in premium. Of course, as dogs get older they become more liable to need vet care which means a greater risk for the insurer but a jump of this magnitude surely cannot be justified.”
