“Excellent customer service. Rather than buy online and maybe have to return shoes, I asked if they could be brought to Stillorgan. Great communication throughout. I also received a €5 gift on my birthday which was a great surprise”
“Jacket was of poor quality, and had to be returned . Cost of delivery was €4.50 and cost of return was €4.95 nearly €10 was paid out , so I won't be shopping with this company any more.”
Dear Marion,Thank you very much for taking the time to share your feedback about your recent experience with Pamela Scott. We truly appreciate your honesty and value your input.
We sincerely apologize for the inconvenience you encountered regarding the poor quality of the jacket you purchased. This is certainly not the level of quality we strive to provide, and we understand your frustration in having to return it. We apologize for any disappointment caused by this issue.
We also understand that the costs associated with delivery and return can be frustrating. We apologize for any inconvenience caused by the additional expenses amounting to nearly €10. We understand why this would deter you from shopping with us in the future.
We truly value your business and would like to make things right. We kindly request your assistance in helping us improve our services. Could you please provide us with further details on how we can make this situation better? Your insights are extremely valuable to us, and we will work diligently to address the issues you have brought to our attention.
Once again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust and serve you better in the future.
Best regards,
Pamela Scott Customer Services
“The dress I ordered was not the one delivered though I was charged for the more expensive style (which is the one I wanted) The result of the mistake made in the despatch of my order meant I had to drive to a local store to return and get the correct dress (luckily they had my sixe and the correct style of dress in stock)
The girls in store at 1 minute to closing time couldnt have been more helpful (Carlow)”
Dear Myra,Thank you so much for taking the time to share your feedback about Pamela Scott. We truly appreciate your input and apologize for the inconvenience you experienced.
We are sincerely sorry that the dress you received was not the one you originally ordered, especially since you were charged for the more expensive style that you wanted. We understand how frustrating this must have been for you.
We are glad to hear that our Carlow store was able to assist you in returning the incorrect dress and providing you with the correct style and size. Our team prides themselves on delivering excellent customer service, even at closing time.
We value your business and want to ensure that we make things right. Could you please let us know how we can make your experience with us better? Your feedback is essential in helping us improve our processes and avoid any similar issues in the future.
Once again, thank you for bringing this matter to our attention. We appreciate your understanding and look forward to serving you better in the future.
Warm regards,
Pamela Scott Customer Services Team
“I have purchased many items from this website. I am really pleased with my purchases and would highly recommend this company. The items are good quality and well priced. They are delivered quickly and nicely packaged. I have never received such excellent customer services. A pleasure to deal with this company.”
