“Was very pleased with ur service . Dress was too small needed a larger size, girls in midleton shop were ever so nice n did it for me. Wen I went in to collect dey offered to steam da dress nearer to da date of a wedding dat I am wearing it to.”
“I bought a pair of the zapara joggers in navy and black. When the navy pair were washed all the dye came out and destroyed an entire wash load of clothes. I hand washed the black ones and i was left with black ink water, i had to put them on a rinse twice in the washing machine and my two hands were dyed black. They are really bad quality for the price of them. Unfortunately I didn’t have my email receipt as I had deleted it after I tried them on. Otherwise I would have been returning them.”
Dear Sarah,
Thank you so much for taking the time to provide your feedback on your recent purchase from us. We truly appreciate your honesty and bringing this matter to our attention.
Firstly, we would like to apologize for the inconvenience and disappointment caused by the quality issues you experienced with the Zapara joggers. We understand how frustrating it must have been to have the dye from the navy pair ruin your entire wash load of clothes and to have to deal with black ink water after hand washing the black ones. This is definitely not the kind of quality we strive to deliver to our customers, and we deeply regret that you had to go through such issues.
We understand that you did not have the email receipt, which makes returning the joggers difficult. However, we are determined to make things right for you and our Customer Support will contact you shortly.
Again, we want to express our gratitude for bringing this matter to our attention. Customer feedback is extremely valuable to us, as it helps us improve our products and services. We want to assure you that your satisfaction is our top priority, and we are committed to addressing this matter in the best way possible.
Warm regards,
Mira
Customer Support Team
“I am very happy with the good service that I get from Pamela Scott all the time. I buy online for convenience, it arrives promptly and their is no problem getting a refund or exchanging. They have a good range of clothing for all ages. My daughter was very happy with her bridesmaid dresses that she ordered there too.”
“Very happy with the item I kept however the ladies that pack orders are not always packing the correct stock ordered or sizes ….otherwise quality is superb and fits well.”
“When I viewed the various clothing online it appeared to be of quality however I received one of the items which was supposed to be new covered in fake tan on the sleeve. Needless to say I will not purchase from the above again. That should never happen. The high price tag should have ensured quality and most importantly not worn before. I usually do not write reviews but this was not acceptable and yes you could return it but that is putting the responsiblity on the customer. I have ordered from other sites which included several items with a substantially lower price tag and this has never happened.”
Hi!
Thank you so much for taking the time to share your feedback about your recent experience with us. We greatly appreciate your honesty and for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by receiving a clothing item that was not up to our usual standard.
It is truly disappointing to hear that one of the items you received was not in the expected condition and had fake tan marks on the sleeve. Please be assured that this is not reflective of the quality we strive to deliver to our customers.
Customer satisfaction is our utmost priority, and our Customer support will contact you shortly.
Once again, thank you for your feedback, and we truly appreciate your understanding.
Best regards,
Mira
Pamela Scott
