“I bought a sage green denim jacket. It is lovely,well made & the fit is good. It arrived quickly and was well packaged. I'm pleased with my purchase.”
Hi Lynsey!
Again I do apologise you had received the incorrect item for your order. I was looking into this for you and had arranged a collection for the incorrect item through our international delivery service. However this was cancelled as you had confirmed the item was already posted back to us. Unfortunately with international deliveries it can take a little bit longer to process exchanges and refunds.
I have also emailed you separately, if you could let me know how you would like this to be resolved, that would be greatly appreciated
many thanks
Ashyra
“Ran into a problem whilst trying to purchase online at first. After contacting head office got fantastic advice and support which enabled me to acquire a beautiful outfit with speedy delivery.”
“Only for Ashyra I don’t think I’d buy from you again . She was so efficient and courteous on all of my correspondence. I received the wrong shoes on two occasions!! . The follow up was excellent but I had to cancel my original order due to an inefficient system!”
“Didn't get the shoes I ordered , then the shoes I wanted were sold.oit when I went to repurchase. Went to the shop tries 3 different shoes none in my size so I gave up.”
Hi Audrey!
Many thanks for bringing this to our attention!
Good news - I have found a pair of the loafers from your order and have put it aside for you here in the warehouse. I'm happy to offer these to you at a further discounted rate. I will send you the details by email shortly
I really hope this helps, many thanks again
Ashyra
“I bought 3 cardigans, they are ideal over a dress, oversized and short. Colours exactly as per website. Arrived on time too. So nice I bought 4 colours!”
