Hi Mary!
many thanks for your feedback! I'm so sorry to hear your items were not suitable. I can see from your order details that your refund has been processed already. perhaps I can assist with choosing more suitable items for you.
if you could send me an email at info@pamelascott.com I would be happy to arrange
many thanks
Ashyra
“Shoes arrived quickly, but when I opened the box the suede kitten heels were out of the dust bags provided and the soles were more that just worn by shop try on by previous potential purchasers, as they were the last pair in my size and I needed them for an up coming event I decided to keep them, this wouldn't stop me from purchasing from Pamela Scott's again, but a little more attention to detail on the product would be advisable before posting as I did order them through the website”
“I’ve ordered bicalla tops and they are lovely. The product comes from Germany so delivery is just over a week - don’t panic. Beautiful quality and I’m delighted.”
Hi Elaine!
I'm so sorry you have not yet received your order.
I can see that your items were dispatched from our warehouse on 10th October. As this is an international delivery I would advise to wait up to to 10 working days to receipt your items.
I can also see from your tracking history that your parcel has arrived in the USA and should be with you shortly.
many thanks
Ashyra
Hi Mai!
I'm so sorry to see your item is now damaged. This is not at all feedback we like to see. I'm happy to arrange an exchange on your order and have emailed you directly to arrange next steps.
I hope this helps
many thanks
Ashyra
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