Lorel Diamonds Reviews

Name: Lorel Diamonds
Address: 13 Easter Park, Baker Road, Cramlington, Northumberland
Rating: 4.96

5.0 Rating 272 Reviews

100 %

of reviewers recommend Lorel Diamonds

Company Reviews

Metrics

Info

5.0

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01670432206

Email:

support@loreldiamonds.com

Lorel Diamonds 5 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience. The customer service team went above and beyond to fulfill my fiancée's exact wishes, and we couldn't be more thrilled with the ring. The entire experience was a joy from start to finish. We extend our sincerest gratitude to the team for their exceptional service. Thank you!”

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“If you're looking for the perfect engagement ring or any other jewellery, this is the best place to go. I had chosen an engagement ring and paid for it, but was informed that it would take three weeks to be completed. After calling their customer support team, I explained my situation and they managed to expedite my order. Overall, I was extremely pleased with the service provided and the ring which I received.”

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“Really happy with the engagement ring received. Better quality compared to what I have seen in some high street stores and the price from Lorel was much lower.”

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“The entire team provided excellent customer service, promptly addressing my inquiries and providing valuble information. Moreover, the service and delivery were swift, making for a convenient and efficient transaction. I would highly recommend their services.”

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“Lorel provided fantastic service, maintaining great communication throughout the entire process from ordering to delivery. The free resize service was particularly useful for me. The ring was promptly returned, beautifully presented. I cannot recommend this business highly enough!”

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“Ordering was a breeze, and the service was prompt. The parcel was carefully packaged and arrived in excellent condition. The product itself was beautiful, and an insurance valuation certificate was included.”

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“The website is incredibly user-friendly, and I was able to easily navigate through it. I placed an order for my ring, and it arrived promptly within a few days. The packaging was lovely, and the ring itself was absolutely gorgeous. As everything was so straightforward and simple, I didn't need to use customer services. I would highly recommend this place.”

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“I was very impressed with the customer service as they responded to all my inquiries promptly and with honesty. The quality of the product I received was exceptional, and I was extremely satisfied with my purchase. I would highly recommend Lorel Diamonds.”

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“I cannot express enough how impressed I am with this company from start to finish. They were incredibly competitive price-wise and the pendant I received was stunning. I would recommend them without hesitation. Many thanks for everything.”

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“The design was beautiful, and the service was fantastic. The delivery was fast, and I was kept informed every step of the way.”

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“I highly recommend this compnay due to its excellent quality of products and the outstanding customer service provided.”

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“We found that Lorel Diamonds offered the best value for money, with an extensive range of products to choose from. The customer service was exceptional from start to finish, which was especially important as the ring was being delivered to a different country. Although we were initially anxious about the delivery process, we were assured that the ring would be safely delivered to our doorstep - which it was. Thank you so much for everything! We are extremely happy and satisfied with our experience.”

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“Lorel Diamonds provided exceptional assistance and a top-notch service from beginning to end. I was assisted by Amy, who was always available to offer guidance and support without any hesitation. I highly recommend them and would use their services again.”

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“I was initially hesitant about purchasing an engagement ring online, but the process turned out to be incredibly straightforward. The online team were fantastic - they promptly returned my calls and answered all of my questions, putting my mind at ease. My fiancée received the ring of her dreams, exactly as she wanted it, and it came fully certified and beautifully packaged.”

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“Prices are lower than high street stored but quality is much higher. Win, win on both fronts. Really happy with my purchase”

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“The service we received from start to finish was exceptional! We are absolutely delighted with our stunning ring, which exceeded our expectations in every way.”

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“I couldn't be happier with the customer service and quality of products. When purchasing expensive items, it's important to have confidence in the seller, and I certainly felt this with lorel diamonds. Very greatful.”

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“Very Happy with buying experience and the ring received. Thankyou”

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“I am overjoyed with my experience with Lorel Diamonds! I purchased an engagement ring with a lab-grown diamond, and it's absolutely stunning. The support staff were incredibly responsive and helpful throughout the entire process, and they even went above and beyond by arranging for the delivery to arrive a few days earlier than expected so that I had it in time.”

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“I am beyond impressed with my experience! The product itself was of exceptional quality, and the level of service I received was impeccable.”

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Lorel Diamonds is rated 5.0 based on 272 reviews