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Appalling service. I would like my full refund immediately
”
posted 2 months ago
- Anonymous
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I asked them to ask the driver where they were but they didn't know the phone number of the courier or the courier company, despite having just spoken to them??
The aquarium never appeared, I phoned the next morning and demanded that they refund me the full amount including delivery otherwise I was reporting them to trading standards.
”
posted 3 months ago
- Anonymous
“
External filter JBLe1502 came without impeller, delivery took longer than 1 week. Comunications to resolve the missing impeller issue, lasted more than week, i bought the impeller from Amazon and get refund from Lincs. When instaling it i found that one rubber seat is still in the filter casing - so the immpeller gone from the shop - not a manufacturer error.
Big disapointment of customer service. Will not recomend the company to enyone.
”
posted 5 months ago
- Anonymous
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Ordered items due to the o
Website stating it would be delivered in 5 days. Once the order was paid I was told it would be a lot longer than 5 days so I cancelled the order. I was advised I would get a refund in 5 days from cancelling the order it has taken over 3 weeks. Awful service and won't be using them again.
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posted 7 months ago
- Anonymous
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Order arrived far too late, despite numerous calls I await a refund, as does my wife. Awaiting a call back from last week. Really poor.
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posted 7 months ago
- Anonymous
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Incorrect item sent, refund quickly dealt with
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posted 9 months ago
- Anonymous
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Appalling service. Please reply to my email and send refund.
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posted 11 months ago
- Anonymous
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Dave was lovely however when the water feature arrived it has a small missing part which means it's unusable for an item costing just short of £1000 it's really unacceptable, the worst thing is the pieces we were sent to "try" don't work, Arron sending an email on a Friday at 1 minute past 5 meaning I couldn't respond is really poor customer service, he implied the manufacture may or may not have a spare part ! Sadly I will be asking for this faulty item to be collected and a refund issued
”
posted 1 year ago
- Anonymous
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Really disappointed as I was sent the wrong plants. Despite numerous contact with the company I have not received a replacement or a refund :-( Would not recommend
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posted 1 year ago
- Anonymous
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It’s now three weeks and I’ve requested updated and now a refund as I got the tank elsewhere.
”
posted 1 year ago
- Anonymous
