“I am a regular buyer. The hay is usually 5* however this time the hay is very brown and stale looking. My rabbit does not seem to be keen on it. Such a shame.”
Hi Naomi,
I am very sorry about that and thankyou for being a regular customer of ours. Hay is a natural product and as such some variation is to be expected. We do however, always replace anything that falls below our usual high standards. Please drop us an email at info@happyhay.co.uk and we can arrange a replacement to be sent out ASAP.
Best wishes,
Harry & The Happy Hay Team
