“Placed an order 28th August, was told there was a delay and it would ship 5th/6th September, chases for an update with no reply it’s not 9th September and I’ve heard nothing. Requested a refund.”
“Unfortunately I ordered wrong size ( entirely my mistake). I instantly contacted to inform of this, after chasing up my email I was assured this would be rectified before dispatched. Unfortunately it wasn't, so now have 2 collars which are too big. Have sent emails to ask if I can change, but none have been answered.
I accept my error initially, but disappointing that I've not had any response in several weeks.”
“I’m a return customer so that has got to show how good these are. My boy loves the meat strips.
All orders arrive quickly, and my boy gets excited when he can smell the box.
If my boy is happy, then I’m happy”
“It took 19 days for the delivery to come, very poor communication from your side. Also I have been promised a partial refund but I never received it. I tried chasing it but you don’t reply. At least the product is good quality.”
“I'm really pleased with my purchase. The cord lead is of high quality and I love the horn stopper as it's easy to move up and down, making it easy to tighten or loosen up.”
“The quality and quantity of the letterbox treats was excellent and I will be ordering again.
They were easy to purchase and arrived in a day or two.
Many Thanks”
“Speedy delivery and excellent customer service. We ordered the wrong size and they quickly replaced the item for us. Couldn’t have asked for more. Thank you.”
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