Hello,
We’re sorry to hear that two timbers were twisted and that the replacement timing didn’t align with your expectations. This is likely due to it being close to the weekend when it was delivered and the availability we had at the time to facilitate this. We aim to resolve replacements at the earliest available time as we understand the frustration this may cause to be able to keep your projects moving. We will review this further to understand what happened and ensure better handling in the future.
Kind regards,
David Musson Fencing
“Ordered a load of fence supplies early to get a delivery a certain day due to it being a 60 mile round trip to get to where I was building the fence. Rang up first they said this was possible to do. So sent the order online to them same day stating that I needed it a certain day then rang they rang me 2 days later to try and deliver and told them I wanted it a certain day as stated they spoke to delivery department and they said it would be ok. Day come for delivery and didn’t show up and no contact from them so rang next day and they said order was complete and was delivered. Told them I was still waiting for it and they said they would look into it. Then in 1/2 hour it was delivered and driver was very apologetic so was not totally happy with the service I received”
Hello,
Thank you for letting us know that our service to you was not up to standard on this occasion. We apologise for the confusion with the delivery and for not meeting your expectations during this process. We take all reports seriously, we will investigate internally and review what had gone wrong to ensure that does not happen again.
It is rare for us to encounter such a mishap, therefore we prioritised to resolve the issue in a very timely manner, which we appreciate you have included here with our quick turnaround of getting the order to you.
Again, we apologise that you experienced this and we are working all the time to improve our services to you. We hope that you will provide us with a second chance to rectify this experience with any future orders.
Kind regards,
David Musson Fencing
