“We were struggling to find something that our son would appreciate for his 30th birthday. Once we found the Dalvey site we were impressed and purchased the pocket watch and the compass. We were delighted and better still so was our son”
“Thank you for the wonderful customer service and fast turnaround time for my engraved compass. It was a wonderful surprise and made our anniversary so special!”
“Excellent quality watch! The inscription was just as I ordered. Speedy delivery and great customer service, which is rare these days! I can’t wait for my husband to see it for our 20th Anniversary!”
“The compass I purchased as a gift for a dear friend was exquisite, a beautifully crafted piece which feels wonderful to hold and orient. What made the purchase so incredible, though, is the superb customer serice I was shown by Alexander and Adriana of the Dalvey Customer Care team. After I placed the order I realized that I had selected the wrong font for an engraving. I sent an email hoping for a correction (but not expecting it would be received in time). Not only did the team respond immediately by email, but I also received a call from their office in Scotland (after their office hours)to assure me that the font would be corrected, processed, and shipped promptly. I received the compass exactly as I had wanted and right on time. Quality products, attention to detail, and genuine concern for the satisfaction of their customers, are the hallmarks of the Dalvey company. This was my first purchase and it won't be the last. Thank you for your excellent service.”
“Very nice product, with amazing service and fast delivery! My clock-obsessed husband is very happy with his Skeletal Pocket Watch & Stand Set
Lots of love from the Netherlands”
“Excellent customer service & the product is just as described! I had my purchase engraved which was done perfectly and as desired. Delivery was very quick too!
I would recommend Dalvey to anyone! :)”
“I ordered two engraved compasses for my sons.
The quality was stellar and there was great communication and product turn around.
My sons loved their gifts and as we are of Scottish ancestry, it was a win win situation.
I will order from this company again without hesitation.
Rosemary McNamara Quirk Furbush”
“Ordered mother of pearl picket watch for a gift to my son for his wedding day.
Quality much better than I expected, beautiful!
Can't wait to give it to him.
Aldo's arrived in less than a week from the UK to USA. I will order from this company in the future!
Also, I love that it is from Scotland.
Thank you!”
“I am very satisfied with the compass ordered for my grandson's communion. it is beautiful and very high quality. I really appreciated my contacts by email with the customer teams: responsiveness, efficiency and professionalism! I have already recommended the Dalvet website around me”
“I had never heard of this company prior to ordering, but have been SO impressed with them! My husband & I wanted to get a nice commemorative gift for a dear friend to mark an event at which he is being honored. I found the Dalvey Voyager compass online, but was hesitant to order as the event was about 2 1/2 weeks away and the compass would have to be engraved and then shipped to the U.S. from Scotland. I messaged Dalvey customer service with a question about whether it could be done and received that quickly. They messaged back within a short time that same day. I ordered the compass Jan. 31 with personalized engraving, and qualified for free shipping. Received an email the very next day that the order was completed and was being sent for shipment, along with a UPS shipping tracking #. Received the custom engraved compass at my home in the U.S. on Feb. 6, LESS THAN ONE WEEK AFTER PLACING MY ORDER! The compass is beautiful, engraving was just as I requested, and the packaging is very nice. I received a follow-up email from Dalvey customer service as soon as the compass was delivered, confirming I received it and asking if I was happy with it. Communication was outstanding. This is a gift we are proud & excited to give our friend and can't wait to see him open it! I would highly recommend Dalvey and would purchase from them again.”
“First class service from beginning to end. Alexander was very helpful throughout with my order of the Pocket Watch with custom photograph engraving. Would 100% recommended Dalvey and and am so glad I found them.”
“Simply top notch. The time piece and accessories were all flawlessly polished and engraved. The weight and hand feel are just right, not to heavy. The clasp operation is crisp and tight.
The watch was very nicely packaged in a presentation box.
The customer service was quite excellent and quick to respond.
Definitely a positive shopping experience and a quality purchase.”
“I received my Full Hunter Pocket Watch this afternoon, delivered by UPS. It is a beautiful piece of craftsmanship. I also requested a bespoke engraving when ordering the watch, which is expertly applied and sets the piece off perfectly. For those who love pocket watches, Dalvey products are very high quality, and extremely attractive. Even the chain and waistcoat button clip are much better made than those that one tends to see with most pocket watches. I would wholeheartedly recommend these products to anyone.
My original order was lost by the Royal Mail. Dalvey however took care of this promptly and efficiently and refilled my order at no extra cost to me; their customer service was nothing short of excellent.”
“We ordered eight of the "Presentation - Grand Voyager Compass White Mother of Pearl" with individually personalized engraved messages and gift wrapping less than one week prior to a very important board meeting. Alexander, and all the personnel at Dalvey, were extremely responsive and pulled off the near-impossible task of having them prepared and delivered to our office in the United States in time for our meeting. They were quick to alert us to a potential delivery delay due to information needed for customs clearance and made sure all issues were addressed as promptly as possible. The board members were delighted with their gifts, and the entire process could not have gone any better. I would not hesitate to recommend Dalvey, both for its high-quality products, as well as its superior customer service.”
