“I was very impressed with the promptness if delivery and the compass I ordered was so beautiful. My nephew will love it for his grad gift. Thx so much”
“I ordered two of the grand voyager compasses in presentation cases. I wanted to have them for the birth of my son to give him as a gift the day he was born. I found this company at the last minute. The staff quickly went to work to expedite the engravings and get the order out. They arrived ahead of schedule and are truly just absolutely WONDERFUL! The engravings are exquisite, and the quality of the compasses exceeded my expectations. I can’t express enough my gratitude to the entire team for working so quickly and professionally to get these to me. I will be glad to have it at the hospital the day he is born. Thanks again and God bless!”
“My husband and I ordered compasses for our son's high school graduation. The quality of the piece is impeccable and the engraving is flawless. This will be something our son will cherish for the rest of his life. It is a beautiful piece and we are absolutely thrilled with the company from start to finish. We highly recommend Dalvey.”
“The Compass is beautiful and came in the time promised. I think the only criticism would be is that I’m in the United States and communicating abroad was a little difficult due to some phone international restrictions I had. I accidently made a mistake when ordering with my email address and needed found that using the Facebook messaging service was the only way I was able to contact customer service. Over all the team at Dalvey, especially Dawn (Facebook) and Eliska (Customer Service) were extremely helpful in getting my issue resolved and I was able to track the shipment.”
“Customer service was outstanding, and the product is gorgeous! Can't wait to see the reaction when we give this to our son for college graduation. I would highly recommend!
Follow up: Son LOVED it, it was just the right touch of sentimentality a gift for such an occasion warranted. The engraving option was the finishing touch.”
“Superb in every sense. I contacted the company to discuss the product I wanted to order and also ask about engraving and delivery times. Eliska was very helpful and after placing the order I received the engraved product in 2 days. The half skeletal pocket watch is a beautiful timepiece and perfect for a 21st birthday gift. The engraving was also very clear and neat. I know this watch will be cherished for years and years.”
“Great quality. Beautifully made. Very nicely engraved. I purchased theses for both my grandson’s and they loved them. The compass’s came the same week that I ordered them. I would definitely order from this company again.”
“This Company is exceptional, incredible quality products, fast order processing, quick delivery and excellent pre-sales assistance! This is a company worth doing business with. Simply, old school.”
“We ordered an engraved compass as a graduation gift. The compass arrived very quickly and looked exactly as pictured on the website -- it's beautiful and will be a great remembrance of this important achievement! We highly recommend Dalvey!”
“The Grand Voyager compass exceeded my expectations for beauty of design, accuracy of functioning, speed of delivery and value.
Even more than the compass itself, your customer service representative, Eliska Tuzarova, was exceedingly helpful, polite and without her help I probably would not have made my purchase I can only give her and your company the highest recommendation.”
“I do NOT recommend utilizing the Dalvey Engravers on any products you order from them--
This is a warning review for two Dalvey compasses I recently ordered and the mistake that was made on the inside engravings that I received. Attached is an image of the exact wording I submitted utilizing their online form for my engravings, one for each of my son’s graduations. As you can see, I requested that it says, Bailey (insert emoji of graduation hat) Love, Mom & Dad. The other one said, Bryce (insert emoji of graduation hat) Love, Mom & Dad. As you can see, this is the wording on their form that I submitted while ordering, hence the screenshot I took of it per the attachment.
Also, attached is a second image of their mistake and the one word engraving I actually received instead of what I requested. It doesn't even say who the compasses are from. Really? I asked for a full refund for the engraving fee but the sales rep, Mr/Ms. Tuzarova was unprofessional refusing to give me any engraving refund, even after attaching a picture of my actual engraving order. Dalvey only accepted the first word of my engraving request, my son’s names which is clearly a mistake my them and extremely disappointing as I will now have to bring it somewhere else to finish the rest of the engraving. I no longer trust their services so I would not even consider sending it back to them to fix. I received NO email from them asking me about the details of my wording that I requested for the engraving and why they shortened the wording. I should be given a full refund on the engraving fee. Advice to others: do not use Dalvey's engravers. Have it done my someone local.”
The above is incorrect.
We receive order details directly from what is shown in the shopping bag. We can see the engraving details in our order system, where the engraving cannot be edited from our end. This order for tjhad was received with only first names to be engraved on each compass.
A confirmation email is sent after the purchase is complete with all the order details including the engraving details. The customer received this email showing that the engraving text consisted of the first name for each compass. The customer replied to the confirmation email, so they definitely received it.
We offered to add the desired engraving free of charge for the customer, despite the error being of their making.
The screenshot attached does not show the order submitted. The engraving can be added to an order and to shopping bag without completing the order. The screenshot does not represent a proof of how the order was submitted.
If any changes may need to be made to engraving (for instance, if we see an obvious typo) we contact our customers for confirmation before proceeding. Whole words would certainly not be removed form engraving without the prior knowledge of the customer. In addition, the engraving is checked by two engravers and there is a final inspection to verify that the engraving matches the order done in our stores before shipping.
This customer, tjhad, has been correctly charged by the website for the engraving of over 4 characters (5 – 20 characters) included in the order.
We could not offer free shipping for this process or a refund as the compasses were engraved exactly as per order.
“I purchased a compass with a blue mother of pearl face as a 21st birthday present for my Grandson. I cannot recommend Davey highly enough as their service is second to none. The item was engraved and despatched on the same day and the gift was beautifully wrapped, making a very special present.”
“Wonderful product, matches what is seen on the website. Order was completed swiftly, delivery was just as quick. Item was well packaged for the long journey overseas. Follow-up from
Customer service ensuring satisfaction was a plus.”
“Perfekte Abwicklung meines Auftrages. Trotz dass sich ein Fehler im Auftrag eingeschlichen hatte, wurde der Wunsch umgehend entsprechend eines Telefonates (sehr kompetent und hilfsbereit) integriert und der Kompass war 2,5 Tage später (Bestellung war abends!) schon bei mir. Sehr hübsches Accessoire, sehr schöne Verpackung! Dickes MERCI !!”
“My experience at Dalvey has been extraordinary! The beautiful compass arrived in Denver much sooner than anticipated. High quality gift box. Eliska was attentive and made a last minute adjustment to engraving. It was an extraordinary experience!”
