Chase AV Direct Reviews

Name: Chase AV Direct
Address: Chase Resources Ltd, Unit 32 Basepoint Business Centre, Ransomes Europark, IPSWICH, Suffolk
Rating: 4.91

4.9 Rating 161 Reviews

99 %

of reviewers recommend Chase AV Direct

4.9

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Chase AV Direct 5 star review on 19th October 2023

Stephen Harding

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always great fast service”

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“Fantastic service, quality products. Highly recommended!”

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“This is a great stand for a big television. It feels sturdy once assembled and it is easy to attach the television to it using the brackets that are supplied with your tv. Cables can be run through the legs to keep things tidy. Looks good in the corner, better than drilling holes in the wall! If you don’t like it in one place you can wheel it somewhere else....recommended, solid TV stand.”

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“Excellent company to deal with fast delivery and good communication regarding status of order would definitely use again”

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“Looked everywhere for a trendy upmarket Television stand at a sensible price. Finally found one at Chase AV Direct, it fitted the bill exactly in quality, price and delivery speed. Top marks to a top company, many thanks.”

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“Excellent service and good range of products. Delivery was no problem and item taken to room.”

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“Very pleased with our sideboard. Excellent quality and finish, and love the LEDs and built-in charger. Delivery happened exactly to plan as well.”

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“ordered my desk one day it arrived the next as promised and the price was great too”

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“Very pleased with the service and product. Ordered on Friday, arrived Monday. Well packaged. Easy to put together and good quality. My only gripe would be that the best looking bit of the stand (Rear support) is actually hidden when the HiFi Separates are on it. Very happy and would definitely buy from again.”

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“Purchased a Frank Olsen tv unit from here and customer service is fantastic. A pleasure to communicate with, so much so that after this unit arrived, we back ordered the same lamp table. All during such exceptional times.”

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“Great buying experience. Updated on delivery at every stage. Unit was in perfect order. Definitely would recommend Chase AV Direct to others. Frank Olsen 1500 unit looks really smart. Only criticisms are that the assembly instructions were poor which caused me to dismantle and reassemble 3 times. Also the LED light will NOT work on the phone app if you are not running 2.4GHz through your router. I didn't want to change my router to the slower 2.4GHz from 5GHz just for the sake of the LED light strip so can't use the app function. The unit itself however looks very sleek particularly with the glass top.”

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“Ordered a kitchen bar stool via Wayfair. Item came within 5 days. High quality solid wood. Very please with purchase.”

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“My email query was answered immediately, in a positive and helpful way. My order was processed next working day, and I got exactly what was promised, exactly when it was promised to arrive. The delivery was fully tracked. The desk was top quality, and arrived in perfect condition. Completely hassle free - couldn't ask for better.”

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“Excellent customer service and support. I'd accidentally ordered the wrong coffee tables and Darren went above and beyond to resolve the issue. His communication all along the way was regular and clear so I knew exactly what was happening”

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“Excellent customer service, 1 item was on back order, contacted me to advise as soon as ordered and again as soon as was in stock to arrange delivery. Also had a problem with a catch a while after delivery, called and replacement was posted without fuss. Definitely recommend.”

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“order 69040 tv cabinet was excellent and nothing amiss excellent and assembled well thank you.”

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“Good communication, quick dispatch no problems”

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“Had checked out several websites for the particular items I wanted but nowhere had all three available together apart from Chase. Easy purchase process, good comms and timely delivery considering we were still in the throes of Lockdown. Would use again.”

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“I ordered the TV Cabinet and Lamp Table in grey. They are lovely especially the built in colour changing back lights and phone charger. I also bought my daughter the TV Cabinet in white and she loves it. They are Really stylish. Don’t hesitate to buy just do it, you won’t be disappointed.”

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“Cannot fault Chase AV for ease of use of website, no nonsense and fuss free order process and delivery. Having been let down by numerous companies over deliveries for the renovation of a room I ordered a desk from Chase AV as the final piece of furniture required with some trepidation and had put it off for quite some time as I didnt have the emotional strength and resiliance to enter into another round of phone calls when goods didnt materialise. Chase offered next day delivery on the product I wanted. I didnt want it the next day but 2 days later when I was scheduled to be at home. I put this request in the notes box. I got an acknowledgement email. And then another saying the order was being processed. At approx 9:20 am on the day I had requested, the delivery arrived. All the parts were there, nothing was damaged and the desk assembled like a dream. As an added bonus with a 10% discount the desk was cheaper than anywhere else. I am hoping that I never need to order furniture again but if I do this company will be my first port of call.”

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Chase AV Direct is rated 4.9 based on 161 reviews