“Came in several pieces, the main pieces were fairly simple to assemble, though there were no direct instructions. The thermostat dial however was in several parts, with no instructions - the only way that we eventually found to attach it to the lid was to completely dissasemble it, causing injury and even then it did not work as the internal wire was broken on arrival......HOWEVER.. on reporting this to your customer services, a replacement was quickly sent, assembled to the point the original manufacturer's should have supplied it to BBQ Smokers and Grills. The exchange was completed within 48 hours of my contacting you. The Smoker works well and hopefully (when we master the technique) will be fabulous at cooking for large family parties, or when only 2 parts are used, solely for myself and my husband on camping trips.”
“Everything looks really good - not used yet as it's a Christmas present.
Unfortunately, not enough postage was paid so I had to pay £3 and collect from the sorting office.”
“Very easy site to use they obviously had a run on the wood pellets but i ordered the last bag they had in stock I got an email explaining this and the said they would give me a couple of meat rubs as they said the bag was a bit shabby when it arrived it was fine and the rubs are great zhanks will.be back on the site for more pellets soon”
“The guides are useless for the smoke chamber, 2 pop rivets either side make sliding in difficult, i drilled out the 2 pop rivets either side & removed the guide strips, it’s now much better. Also removed the plate for the candle on the smoke chamber & use a blow torch to light it, so much easier.”
“Ordered a Kamado Bono limited with the £75 voucher on the 27th March, on the 1st April informed that the bbq was damaged, offered another voucher as a thanks for waiting. On the 3rd informed by smokers and grills that Kamado are giving 20% off for an easter promotion so was credited back that money which was a bonus, bbq finally arrived on the 5th May after being delivered by an incompetent courier, minus any of the vouchers which were offered. Over a month we had to wait for this bbq just for this lot to reap the benefits from Kamado and not honour the voucher for having to wait a month, wish I'd bought from somewhere else now.”
“Bought the cold smoker as a birthday present and they were delighted. The cure looks amazing too. Very fast delivery which was great as I'd left it all a little late! Will definitely buy from you guys again.”
“The range of products is extensive, so it was hard to make my mind up at first! My order arrived swiftly. The courier was capable and professional. Will use again.”
