“The item itself is nice (engraving isn't particularly clear but still visible. All in all, happy with it, or rather my son who was recipient of it as a gift.... Several days late despite paying extra for earlier delivery. That's the only problem I have with Badger and Brown. Don't offer 2-3 working days, at a higher cost, if you can't deliver within that time frame. I'd have been as well clicking the lowest cost option as that's essentially what I got.
Birthday gift appeared and happy with. Eventually....nice , but late.”
Hi Paula
Apologies for the late delivery. Some engraved items are taking a little longer than normal just now as we're experiencing a 65% increase in sales. Along with the two bank holidays we've recently had, it's caused a small backlog of engraving. We're working this weekend to clear up all orders so as of w/c 15.05.23 delivery will be back to normal.
With regards to the engraving the product is gunmetal. As you say, the engraving is still visible, but due to the colour of the product it doesn’t stand out and hit you in the face.
I have refunded the postage costs to you.
Chris
B&B
“They need to state when an item is out of stock. I placed an order that needed to be with me quickly when all along the item I had purchased was not going to be arriving with no email notifying me that it wasn’t in stock. However that being said when I contacted customer service about it they were very good and fast at finding some nice similar replacements which they got to me the very next day with the engravings. So I was very appreciative for that and they actually were nicer than the ones I had previously ordered.”
Hi Paige
Appreciate the order and the feedback. With our sterling silver range we're going through a transitioning phase. We're now producing our own sterling silver cufflinks to ensure quality and you purchased a design we used to get in from a UK silversmith, which we were awaiting delivery of.
We sent you a pair of cufflinks that are similar (which we manufacture and hold hundreds of) and retail at £129.95 instead of the £99.95 paid.
Apologies for any inconvenience caused.
Chris
Badger & Brown
“I ordered three sets of cufflinks for our School Head Boy and two Deputy Head Boys as our mascot is an owl. The ordering process is simple and the engraving was faultless. The items were also delivered very quickly.”
“The cufflinks, the engraving and the engraved box were brilliant and exactly as expected. Fantastic quality products would buy again if I had to. Excellent selection of items and personalisation from the shop generally.”
Hi Jonathan.
You kindly purchased a pair of engraved cufflinks and paid a total of £26.45, I would say that's exceptional value.
Kind Regards
Chris
Badger & Brown.
“Rest assured when ordering your product from them.
What a pleasure dealing with this company nothing is too much trouble.
They are there for you especially when you have had those niggling problems with other companies.
Wish everyone were like they are.”
Hi David
Sorry to hear the engraving hasn’t been done deep enough. I’ve just sent you a text asking if we can send you a new pair out with no charge, look forward in hearing from you.
The product is polished so can reflect in a certain light but if the engraving is deep enough, it should be clear.
Chris
“Great cufflinks- ordered R2D2 design for wedding party of five with three engraved pairs and two plain. Great choice of fonts on website which led to wonderful engraving on cufflinks. Swiftly despatched and great comms throughout, including a query from me quickly answered. To be thoroughly recommended.”
