Economy Energy Reviews

1.10 Rating 163 Reviews
2% of reviewers recommend Economy Energy

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Telephone, Email, Live Chat
communication channels
Over a week
queries resolved in
customer service
Returns & Refunds
Difficult
refunds process
"Having switched supplier when Economyenergy couldn't even come close to offering a competitive tariff, I am having great difficulty in getting a refund of £351-98 outstanding credit when my contract ended on 10/10/18. This includes a direct debit taken on 23/10/18, almost two weeks AFTER my contract ended, and even though my account was in credit. I was told by them that a refund would have to wait until my final bill was generated, which wouldn't be until 3rd December. This seems ludicrous as my last electricity statement was on 25/10/18, and there is no justifiable reason for it not to cover the end of my contract. It is just a crude excuse for Economyenergy to hang on to MY money for as long as it can."
Posted 4 months ago
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"Had loads of trouble getting top up cards, then ended up with 4 electric cards and no gas card. After two and a half hours of phone calls and repetitive address corrections, they finally got it right and I recieved my cards about 3 months after signing up to them."
Posted 10 months ago
"Had loads of trouble getting top up cards, then ended up with 4 electric cards and no gas card. After two and a half hours of phone calls and repetitive address corrections, they finally got it right and I recieved my cards about 3 months after signing up to them."
Posted 10 months ago
Economy Energy is rated 1.10 based on 163 reviews

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Alice, Customer Support