"Switched from economy energy July 2018, thank goodness. Waited ever since for my credit to be refunded. Liars and constantly fobbed off. Have been sent threatening letters and a letter before action. So distressing for pensioners. In the end I clawed back my direct debit payment via my bank which left them owing me approx £1. Just knew that a company could not trade as bad as this and carry on. I had a lucky escape."