"switched to economy energy around July 2018 Within 3 months my projected usage costs went up nearly 40%. switched suppliers as soon I was notified of tariff change. Phoned up 4 week later to be told I have credit of £260, in 3 months??
Anyway, try getting you month back. Its no Jan 10th and I am still being fed lies about my refund.Customer services openly admitted that ex customers are still waiting Since July 2018 and still waiting.
Going to look into taking a small claim against them to get my refund.
Last call, I Spoke with Lyndsey from Customer services and was basically fed a load of lies about my refund working up a spreadsheet. This is surplus money owed to customers probably sitting in an account earning interest, yet we are having to wait 7+ months fore the refund
Absolutely shocking company, use at you own risk"