World of Books Reviews

4.68 Rating 2,269 Reviews
93 %
of reviewers recommend World of Books
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
3.99 out of 5
Returns & Refunds
Refunds Process
Difficult
Read World of Books Reviews

About World of Books:

World Of Books Group is a circular economy, for-profit business that supports charities and protects the planet by enabling more goods to be reused. From a single bag of books we now re-home and recycle over 75 million used books a year. We buy books from charity shops and other sources, or through Ziffit – our App and website. We sell them on our own website and on other platforms – we are the largest volume seller on eBay globally. Our recycling partners turn unwanted books into other useful products – nothing goes to waste. This is supported by our own proprietary software platform which streamlines our processes. We also provide software services to charities and other re-sellers to help them maximise their e-commerce sales. As a recently accredited B Corp (Business For Good), we are growing quickly in the UK and internationally. With nearly 300,000 sq ft of warehouses in Cincinnati (US), West Sussex (UK) and a new state-of-the-art warehouse in Coventry (UK), sales in 2020 will be nearly £80 million.

Our company was founded on an ethos to do good, to help charities and to make a positive impact. We don’t believe that books should only be read once, or have a single owner. We want to share the love of literature by rereading and reusing books. This is why our prices are low and delivery is free - to help millions of used books find new homes in over 190 countries every year.

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Phone:

01903 507544

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Anonymous
Anonymous  // 01/01/2019
Ordered a DVD which was from a vintage era and did not expect it to be the in stock still but was pleasantly surprised when it arrived very promptly and at a very low price. I will certainly go to W of B first for any future book or DVD purchases, before checking other sites if necessary.
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My order was promptly delivered and the book condition was exactly as described. Excellent service.
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The book I ordered from World of Books (Ian Fleming A Personal Memoir) arrived today, just a few days after ordering. It's condition is superb, almost new, and at £5.99 it is a great bargain. I cannot praise your company enough for the excellent and enlightened work that you do in looking after and rehoming so many precious books - very well done one and all.
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I have only had a good experience, buying books from, World of Books. Buying secondhand books is recycling and that has to be good. World of Books gets a recommendation from me.
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Poor standard of book for price paid
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
Ordered two books, both were in poor condition. Postage to send back cost almost as much as the books cost so I threw them away. Complete waste of money and they cost about half the amount of a new book. However some people may have been happy with these books because they were both readable with no missing pages.
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
Excellent - items received as advertised, very promptly as well. Will definitely use again.
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I was delighted to find 30-odd out of print books that are not available in any other format. It means once the print versions are gone, then so are the stories. Some of the books are already rare and I found World of Book's pricing was more than competitive, plus they had the largest range and multiple reprints of books I was looking for. I did make an error with the delivery address and contacted Customer Service, who were quick to respond and resolve my issue. I paid for fast delivery and the books arrived less than 48 hours later by Royal Mail. They were safely packaged and, although some are old and well read, the spines and pages are still intact and the books are still readable. Very happy! 😄
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Excellent choice of books, fair prices, excellent customer service, prompt delivery. Happy reader!
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Order never arrived and emails to customer services remain unanswered. So a bad experience overall.
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
I used WOB for Manga dvds my kids are now into...great range, great value, good quality of the ones watched so far...will be buying again!
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I received half my order, with an invoice that had an item on it that I did not receive, and received an item that was not on the invoice. Then I had an email that said the last item was shipped, which was the item not on the invoice. This second package never turned up.I am still missing 2 items. I have sent 3 emails requesting help over a few weeks and never received a reply. An awful experience which I have no intention of repeating.
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
Excellent choice of books at very reasonable prices. Really easy to deal with and very obliging.
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price right, service swift, condition acceptable, range likewise - will be using them again and checking again that WYSIWYG
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Was extremely pleased with my first order . Ordered a hardback copy of a war book for my husband , came in immaculate condition and at a reasonable price, compared to that of waterstones, where he saw the book originally. My second order not so much , ordered three that's not my books (touchy feely ones) for my nephew. First book came in good condition , but still had baby food inside of it, so cleaned all that off with a wet wipe. The second book was same as the first. No big deal really but not exactly ideal. However the third book was quite tatty , despite stating good condition. Had writing on the front which you could clearly see, the bears hairs is all clumpy and matted. And overall the book looks distressed. I wouldn't have minded so much if in the description it had said Bad condition, but it didn't . This book was also priced the same as the other two. Its disappointing as these were gifts. I feel awful just thinking about handing the bear book over. I would definitely order again , however I would be wary about ordering maybe some of the baby and younger children's books as maybe they haven't been looked after so well. Surely the condition is inspected before they are given the grading of good condition etc?
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Really poor. Bought 2 books from this company one was described as very good and the other good condition. Both were in very poor condition with the latter book actually showing pages literally about to fall out of the book. Have fedback to World of Books but no response yet. Would not buy from them again - AVOID.
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
l purchased a travel book on Prague and when l received my order, the book had the pages stuck together. I tried to separate the pages with a letter opener and some of the print was distorted. This was my first order and l am clearly appointed at the experience.
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
Perfect transaction. Exceeded expectation.
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Pricing perfect. Delivery great even international! Book in perfect condition. Will certainly order again! Service very prompt
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The books arrived promptly and in mint condition. This was my my first order and Im very impressed with the service. Looking forward to making my next order and many more in the future.
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World of Books is rated 4.68 based on 2,269 reviews