Ordered a book about Agile & Data Warehousing, in 'Very Good Condition'. Now, to me, that means that the jacket is a little bit dog-eared or there's a couple of scuffs....but on the whole, its in a pretty good state. What I got, physical condition-wise was ok, but there were LOTS of pages with highlighted segments, scribbles, bracketed-out....very distracting when trying to read. There was even a note from WoB saying basically, "we know this book isn't great, but we sent it anyway". Interesting ethic ! I wonder if that would work at Ebay, "yeah, the item you wanted, it's a bit more broken than what we said, but we'll send it anyway"...... To me, WoB basically use this way of working to sell on books that are of poor quality that they couldn't get rid of otherwise, or at least at a MUCH lower price. They rely on people thinking, "this only cost me X amount, I really can't be bothered to send it back, I'll just put up with it". Unfortunately, I fall into this category, rightly or wrongly, it's nearly Christmas and faffing around with this isn't high on my priority list. What is high however, is never using WoB again.