I’ve ordered from WoB for a number of years without any issues, however recently, my most recent orders have being in an unacceptable condition as to what they were advertised-which seems to be a recurrent theme in recent bad reviews. I usually buy books as gifts and to avoid buying new/save from landfill etc, so buying a book described as being in ‘very good condition’ - you expect a certain standard. Unfortunately books have arrived torn, water stained and pages coming away at the book block, which make then unable and quite frankly, embarrassing to gift. It seems a bit hit and miss these days-perhaps the company has got too big and quality assurance has slipped. WoB are clearly mis-selling items - be truthful in their condition and customers will then decide for themselves whether to buy or not. The customer service assistants that have dealt with my issues have been good and refunded in full on a previous occasion-and I’m waiting to hear on the most recent complaint-however, it’s not so much about the cost as many of the books are inexpensive….WoB please just readdress your quality assurance measures and sell books honestly according to their quality!