Feel Reviews

Name: Feel
Address: Avon House, Avonmore Road, London, Avon House, Avonmore Road, London, United Kingdom
Rating: 4.51

4.5 Rating 3,038 Reviews

87 %

of reviewers recommend Feel

4.5

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Feel:

Premium wellness, reimagined.
Honest ingredients.
Backed by science. For you.

Our philosophy centers on empowering you to take control of your health journey with clarity and confidence.

OUR VALUES
Innovation
At our core, we thrive on innovation. We are passionate about pushing boundaries, discovering new possibilities, and constantly evolving to meet the ever-changing needs of our customers.

We believe that through innovation, we can make a real difference in people's lives. From groundbreaking research to cutting-edge technology, we strive to develop products that revolutionise the industry and provide unique formulas that enhance well-being.

Transparency
We believe in building honest and open relationships with our customers. That's why we are dedicated to providing complete transparency in everything we do.

We believe that you have the right to know what goes into our products, how they are made, and the scientific research behind them. From ingredient sourcing to manufacturing processes, we are committed to sharing information that empowers you to make informed decisions about your health. With us, you can trust that transparency is not just a buzzword but an unwavering commitment to earning and maintaining your trust.

Sustainability
We believe in creating products that not only improve your well-being but also minimise our impact on the environment.

From responsibly sourcing our ingredients to implementing eco-friendly packaging solutions, we strive to reduce our carbon footprint and promote a more sustainable future.

Visit Website

Email:

hello@wearefeel.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Im not sure I even need this product. I take it cos Im 53 but Ive had no menopause symptoms. I dont feel any different 😕”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review! If you need any support or have any questions please do not hesitate to contact our Support Team. Thanks

Posted 3 years ago

“Nice product until you put the price up to at least a £5 increase”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review! If you need any support or have any questions please do not hesitate to contact our Support Team. You can contact us at: hello@wearefeel.com or call us on: +44 (0) 333 050 4000 Mon - Thurs 9am - 6pm & Fri 9am - 2pm. Thanks

Posted 3 years ago

“I’ve ordered Feel vegan collagen. I forced myself to take it two times and now it is standing in my cupboard. Flavour is absolutely disgusting and artificial, the pack size is misleading as it looks large, but is half full.”

Helpful Report

Posted 3 years ago

Hey there, thank you for the review. We're sorry to hear that you were not enjoying the taste of pro collagen. We can understand the concern here, but each tub holds enough product for one month's supply of collagen.

Posted 3 years ago

“I have tried cancelling my subscription so many times but it literally makes it impossible to do online. I’ve nothing against the product but I have health issues and not recommended to take these on top of my other supplements. I just want to be able to cancel without calling or answering 100 questions.”

Helpful Report

Posted 3 years ago

Hey Claire. Thanks for taking the time to leave a review. We are sorry you feel this way. As a company, we try to make the cancellation process as easy as possible, whilst also getting feedback from our customers as we are a relatively new company. One of the team has cancelled your subscription for you. If you do need any help please contact our customer service team.

Posted 3 years ago

“I've been a customer of Feel for just under a year. I love the ethos of the company and that the supplements appear to have such clean, high-quality ingredients. I can't say I saw any benefits but I like the idea that they are doing my body some good. I'm trying to cancel my subscription today because I'm so fed up with customer service. I say 'trying' because I can't actually cancel it online, the website won't let me. This has been my experience from the get-go, everything is complicated and unusable and customer un-friendly. There are statements like "double points" and "permanent discounts" when you get to a high tier (being a regular subscriber) but these rewards don't actually exist. Points are not given even when you've 'completed the task'. Nice idea with all of the incentives but they're just not working and have left this (loyal!) customer frustrated. I've had numerous deliveries arrive with supplement packs missing, and over and over again I had an uneven amount of tablets in the pack, which means there's the wrong amount of tablets in there. I didn't trust that they were giving me the right amount of tablets but I didn't have the energy to count them every time. 90% of my emails to customer services are ignored and I have spent so much time trying to get simple answers from them. I've had enough!”

Helpful Report

Posted 3 years ago

Hi Katy. Thank you for taking the time to leave a review. We are so sorry to hear you feel this way. Our customer service team are available Monday to Friday from 9am-6pm and are always on hand to help with any queries our customers experience. Our loyalty point system has been created so customers can claim free gifts and discounts off products once they reach a certain number of points. If you require any further assistance with this or details on how to use the system, please do get in touch with us by emailing 'hello@wearefeel.com' or give us a call on 03330504000. Once again, we are sorry to hear you feel this way and one of our team will be in touch to make sure all these queries have been resolved.

Posted 3 years ago

“Hi, I purchased some products but returned them and I had to pay for postage. I was told that to send receipt and I would be refunded the postage. I was to send a copy of the receipt and would be refunded. I chased them but they ignored me. So I won’t be using them again!!! Noozet Aslam”

Helpful Report

Posted 3 years ago

Hi Noozet. Thanks for taking the time to leave a review. We are so sorry to hear this. It is never our intention to ignore a customer. One of our customer care team are currently investigating this further and will be in contact right away.

Posted 3 years ago

“Absolutely not, no better than cheaper ones”

Helpful Report

Posted 3 years ago

Hey Jane, thanks for taking the time and we're really sorry that this was your experience with Feel. We'd absolutely love to know where we went wrong and how we can try and get those vitamins bringing the maximum benefits if you've taken them for 3 months and not noticed a difference so one of our team will be in touch!

Posted 3 years ago

“I am using the tablets for 10 days and still is not working for me.”

Helpful Report

Posted 3 years ago

Hey Edyta, thank you for taking the time to leave us a review. We are sorry to hear you did not receive the benefits you were looking for yet. Many of our customers notice a positive change within 2 to 3 months, however, it is important to remember that everybody is unique and some benefits can be more subtle and felt gradually over time. We hope to hear about some positive changes soon!

Posted 3 years ago

“I don’t feel like this has made any difference to my skin or hair to be honest.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave us a review. We are sorry to hear you did not receive the benefits you were looking for. Many of our customers notice a positive change within 2 to 3 months, however, it is important to remember that everybody is unique and some benefits can be more subtle and felt gradually over time. Whilst hair, skin and nails are signs of improved health on the outside, there are so many more positive effects happening from within – such as heart & bone health, immunity, digestion and supporting your thyroid! Thank you very much for trialling our products and we hope to welcome you again soon!

Posted 3 years ago

“I tried cancelling my subscription last month and believed it was cancelled. Then I get an email to say £35 has been deducted from my account. I requested a call back when cancelling AGAIN and chose a time to be called back. That was 5 days ago and still waiting! I wish I hadn’t subscribed as I didn’t realise how hard it would be to cancel”

Helpful Report

Posted 3 years ago

Hey Emma, thank you for your review, it looks like this was cancelled by a member of our team on the 11th. It may be the case that you hadn't received our email, we're sorry about this.

Posted 3 years ago

“Incredibly difficult to cancel subscription, I changed frequency also as I seem to have too many at one stage, took religiously for 2 months didn’t notice any improvement in my hair but nails grew quite quickly. Quite expensive to keep paying if they don’t make a massive difference”

Helpful Report

Posted 3 years ago

Hey Frances, we're really sorry that this has been your experience with us. Like all vitamins, regardless of Feel, the benefits should appear after 3 months of consistent use. If you ever need any advice or would love to know how to get the most out of your vitamins if you do join again, just give our team a shout and we'd love to help and try and make your experience with us better!

Posted 3 years ago

“For some reason my payment was taken on 2nd August but I didn't receive it until 12th August. I sent an email chasing delivery but never received a response”

Helpful Report

Posted 3 years ago

Hi Shirley, thanks for getting in touch and we're really sorry that this has been your experience. We try to get back to every single email so when one escapes us it is something that needs to be looked at. I've passed this over to the team to ensure that this never happens again!

Posted 3 years ago

“Sent 2 emails asking for my subscription to be cancelled and had no response. Disappointing”

Helpful Report

Posted 3 years ago

Hey Allison, thank you for taking the time to leave this review and we're really sorry that this was your experience with us. I can see that your subscription has been cancelled now but I'll get onto the team to see where the issues arose. This is the last thing we want is for this to happen so I can assure you this will not happen again.

Posted 3 years ago

“Sorry to say but they did nothing for me after 4months”

Helpful Report

Posted 3 years ago

“The taste was really bad so was the smell of the tablets. It took me several emails to cancel my subscription, even after stating that I had a bad reaction after taking it.finally after several emails later they canceled my subscription not even offering a product alternative or refund.”

Helpful Report

Posted 3 years ago

Hi Ferenc, thanks for getting in touch. We're really sorry that this was your experience with us. As you were on a free trial, we have now refunded the price for shipping that you paid as requested. If you ever need anything else, please do let our team know!

Posted 3 years ago

“I had the sleep relaxing powder. Didn't notice any difference to be honest. Not the easiest powder to mix (lumpy) and you don't want to be getting the blender out just before bed. So not great for me I'm afraid.”

Helpful Report

Posted 3 years ago

Hi Stefan, thanks for taking the time to leave a review. We appreciate all feedback so thanks for letting us know your thoughts on the Sleep powder, we're really sorry that it didn't live up to expectations.

Posted 3 years ago

“Unfortunately took for a few months didnt notice any differnce. Tried to cancel (long winded way to cancel) then got sent another month supply at £17. Have cancelled again . Hopefully thats it now.”

Helpful Report

Posted 3 years ago

Hi Krissie, thanks for the review. We are sorry to hear you have not felt a difference since starting with us, but thank you so much for giving us a try. One of our team will be in touch and will ensure all is resolved for you!

Posted 3 years ago

“hi tried feel for 5 months didnt feel any improvement at all skin hair etc nails so decided to stop ordering”

Helpful Report

Posted 3 years ago

Hey Elaine! This is really disappointing to read. We'd love to learn more if you're happy to chat. After 3 months of taking these regularly, you should feel a difference. It's what we want for our customers and so if you're happy to talk, one of our team will get in touch and learn a bit more about your situation.

Posted 3 years ago

“Great customer service however I've has to stop taking the supplements as they didn't agree with my digestive system.”

Helpful Report

Posted 3 years ago

Hi there. Thanks for taking the time to leave a review. We are so happy to hear you are satisfied with our service and we are sorry to hear the supplements didn't agree with you. Feel free to drop us an email at 'hello@wearefeel.com', where a member of the team can discuss this with you!

Posted 3 years ago

“Only been using the products for a couple of months and they seem to be good quality. I’ve had a few issues with customer services in duplicating orders, sending and billing orders early so that side of things not so good! I’ve emailed customer services regarding this but still not received a response 3 days later.”

Helpful Report

Posted 3 years ago

Hey Angela, thanks for getting in touch. We're so sorry about this it doesn't seem that we have an email from you recently. Our customer service team are available Monday-Friday from 9am-6pm and they make sure all queries are responded to. Please make sure you are emailing the correct address 'hello@wearefeel.com', alternatively you can give us a call on 03330504000 and one of the team will be in touch to get this sorted.

Posted 3 years ago

Feel is rated 4.5 based on 3,038 reviews