Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.41

4.4 Rating 174 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

"DPD had damaged my order but UA immediately sent out a replacement within days. Very impressive customer service and will use this company again for sure. This item was also beautifully gift wrapped.A++"

Urban Apothecary London 5 star review on 30th November 2023

David Foley

"Urban apothecary are the best candle company out there ! The candles smell wonderful and long lasting.\r\n( Anna in customer service helped make the personalised candle I purchased so special she deserves credit ! ) \r\nDelivery is so quick ! Recommend to everyone ! Look forward on buying more candles very soon ! Thank you ! "

Urban Apothecary London 5 star review on 31st October 2023

Reginald Nicks

"Wow this candle is beautiful and smells wonderful .\r\nBest candles on the market.\r\nPersonalised candle was so easy to do and customer service are superb ( Anna helped make this perfect thank you Anna)\r\nThe candles was so easy to order and so quick to be delivered. \r\nLook forward on experiencing all you different smells in the future .\r\n100% recommend to everyone you will not be disappointed!!"

Reginald Nicks

"I received a travel size bottle of our geranium hand wash\/body wash in an advent calendar, loved it so much had to order the full size. Smells amazing. Please allow samples of your products in advent calendars in the future it\u2019s a great way to try new brands and products. I didn\u2019t know about your company before this. "

Urban Apothecary London 5 star review on 15th August 2023

Anonymous

"Fast delivery, pleasant samples "

Urban Apothecary London 5 star review on 30th May 2023

Olena Lagodiuk

"Great quality of products! I absolutely love the body creams and the perfume! \r\nThis is my second time buying this products and no regrets at all! Highly recommended! "

Urban Apothecary London 5 star review on 23rd May 2023

Adrian Cruz

"I bought the miniature set, great way of smelling them on your skin without taking a gamble that you will like a particular scent. I highly recommend it, as when I was reading the descriptions I thought Oud Geranium will definitely be my favourite, in reality it's probably my least favourite. Coconut grove which I didn't hold out much hope for, is easily my favourite. Quickly followed by fig tree, so having the testers has allowed me to narrow bit down by trying them on my skin. "

Urban Apothecary London 5 star review on 2nd May 2023

Christopher Gillies

Anonymous

Anonymous // 01/01/2019

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David Foley

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“DPD had damaged my order but UA immediately sent out a replacement within days. Very impressive customer service and will use this company again for sure. This item was also beautifully gift wrapped.A++”

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Posted 5 months ago

Thank you David, We were pleased to resolve this issue for you. Kind regards, Anna

Posted 5 months ago

Reginald Nicks

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“Urban apothecary are the best candle company out there ! The candles smell wonderful and long lasting. ( Anna in customer service helped make the personalised candle I purchased so special she deserves credit ! ) Delivery is so quick ! Recommend to everyone ! Look forward on buying more candles very soon ! Thank you !”

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Posted 6 months ago

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Anonymous

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“I received a travel size bottle of our geranium hand wash/body wash in an advent calendar, loved it so much had to order the full size. Smells amazing. Please allow samples of your products in advent calendars in the future it’s a great way to try new brands and products. I didn’t know about your company before this.”

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Posted 8 months ago

Olena Lagodiuk

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“Fast delivery, pleasant samples”

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Posted 11 months ago

Adrian Cruz

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“Great quality of products! I absolutely love the body creams and the perfume! This is my second time buying this products and no regrets at all! Highly recommended!”

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Posted 11 months ago

Thank you so much for your wonderful 5 star rating, Adrian! We're so glad to hear that you love our body creams and perfumes. Enjoy! and we look forward to fulfilling an order for you again soon. Kind regards, Sophie

Posted 11 months ago

Christopher Gillies

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“I bought the miniature set, great way of smelling them on your skin without taking a gamble that you will like a particular scent. I highly recommend it, as when I was reading the descriptions I thought Oud Geranium will definitely be my favourite, in reality it's probably my least favourite. Coconut grove which I didn't hold out much hope for, is easily my favourite. Quickly followed by fig tree, so having the testers has allowed me to narrow bit down by trying them on my skin.”

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Posted 1 year ago

Cameron McTier

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“Expensive, but a quality product with A+++++ packaging and great delivery.”

Urban Apothecary London 5 star review on 17th October 2022

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Posted 1 year ago

Daniela Vasquez

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“The product came very well packaged. This was a new scent for me, i had previously received candles from this company and was impressed by the potency of the aromas. I am really pleased with the quality of the coconut hand wash and lotion, as well. I will be ordering again!”

Urban Apothecary London 5 star review on 16th September 2022

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Posted 1 year ago

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Anonymous

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“Simply love this beautiful independent company, The candles burn well & the diffusers last along time. Bought Coconut Grove scent , as that is our address in Barbados! Spot on & can’t wait try other ones. Viper & Oud.”

Urban Apothecary London 5 star review on 6th April 2022

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Posted 2 years ago

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Anonymous

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“Recently placed my first order with Urban Apothecary and bought the surprise box. Such a delight! I’m so far happy with all the items in this box. It’s a very good chance to try out different scents and adds a little bit of excitement to your shopping experience 🥰. Will consider buying the Feb box as well. Hopefully it’ll continue to be well balanced and great value!”

Urban Apothecary London 5 star review on 17th January 2022

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Posted 2 years ago

Melissa Foster

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“Absolutely stunning products. They smell amazing and the packaging is beautiful.”

Urban Apothecary London 5 star review on 11th November 2021

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Posted 2 years ago

Lesley Dodd

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“Tuberose petals ... The closes ive smelt in any tuberose perfume /fragrance to the real tuberose herself. Glorious. I have my diffuser next to my bed. Utterly narcotic. Thankyou”

Urban Apothecary London 5 star review on 25th October 2021

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Posted 2 years ago

Thank you Lesley for your review. We always love to see photographs too!

Posted 2 years ago

Urban Apothecary London is rated 4.4 based on 174 reviews