“My Caravan was damaged on your storage area and no one really cared when my wife exsplained to your staff”
Posted 3 years ago
We apologise for the damage caused to your caravan by a fellow customer whilst storing at our facility. We do pride ourselves on the service that our customers receive and on these rare occasions we try to act quickly and fairly. We reported to the other individual involved and moved your caravan to another area of our site as soon as a space became available.
Obviously accidents can happen and when they do we try to remain impartial as we investigate and then facilitate a resolution for all concerned. Our apologies if we fell short of your expectations on this occasion.
“It's rare these days to find such pleasant & efficient service - the whole process has been seamless and without the usual give-me-your-money corporate feel. It's a genuine pleasure to be able to recommend this company and I wouldn't hesitate to use them again if necessary.”
“Great rates, with superb access. The 'home mover' unit we rented was brand new and perfect for what we needed. The free use of a van really helped and made the monthly payment great value for money. Would recommend to anyone.”
“This is our second time of using U Can Store It, the first being a few years ago which worked really well for us so we returned several months ago when we required storage again. The service received is good and the location and access system works great for us.”
“Overall storage was fine had one weekend Cound not get in locked out but now I don't need the unit and it comes to paying my deposit back we'll you will the run around its been two weeks and I'm still waiting what does that say”
Posted 4 years ago
Thank you for choosing to store with us. We aim for all of our customers to have a positive experience at our sites. Please accept our sincere apologies for the delay in issuing your refund which was caused by a mixture of holidays and unforeseen illness at key points of the termination process. We understand the cheque has been received and hope to see you again in the future.
“We'd never stored anything before so when we had to store all our possessions during a house move we picked your storage company U can store it, I'd researched companies on line. You made it very easy, we found it very reasonable in price and Vicky was especially helpful. We found the storage very secure.”