Lightsource Reviews

Name: Lightsource
Rating: 4.74

4.7 Rating 35 Reviews

94 %

of reviewers recommend Lightsource

Company Reviews

Info

About Lightsource:

A family owned business with over 40 years experience in the decorative lighting industry. All our team members take pride in providing a high-quality service with a personal touch. Lightsource is deeply committed to every client we take on and want them to feel a part of our team as we work alongside them. On our online catalogue you'll find thousands of the finest lights available from Europe and the rest of the world.

Our experts travel to the major lighting expositions and are constantly searching for new and innovative products. We also work with artisans and factories across Europe, the Middle East and Asia.

Sourcing
Are you looking for that special light you've seen in a photo, but don't know where to buy it?

Design Help & Solutions
Need advice on your lighting?
We are more than happy to provide advice on your lighting projects.

Value Engineering
Have you a product specified but need to find an alternative to bring the project in on budget?
We have a wealth of knowledge and experience, allowing us to evaluate a project's requirements and advise on potential cost savings

Bespoke Manufacturing
Our factories produce lights to highest quality finish, performance and aesthetics and we can certify products to UL and CE standards.

Visit Website

Phone:

+44 (0) 28 9066 6615

Email:

sales@thelightsource.co.uk

Location:

PortView Trade Centre, The Engine Room, 310 Newtownards Rd
BT4 1HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service after 7 weeks and 5 phone calls still no call back about my solar panels”

Helpful Report

Posted 4 months ago

“We ordered a dining room pendant, and were advised delivery would take place within 2-3 weeks of purchase. At the 3-week point I checked in and was given reassurance that the lamp would arrive within days. Days went by... I checked in again and was told that the new estimate was 7 weeks from purchase. No explanation was given, and frankly at this point I have no confidence that the 7-week estimate is true either. It seems a shame that the onus is on the customer to follow up, and that delivery promises are continually broken.”

Helpful Report

Posted 8 months ago

Please accept our apologies for the inconvenience this delay has caused you. We completely understand your frustration, and want to assure you that we take this matter seriously. Unfortunately, we encountered an unforeseen delay from our supplier which impacted the expected arrival time of your order and was beyond our immediate control. We rely on our suppliers to meet their commitments promptly, and we sincerely apologise that this was not the case in your situation. As a valued customer, your satisfaction is incredibly important to us, and we regret that we fell short of your expectations this time. We hope to have the chance to serve you better in the future.

Posted 8 months ago

“J'ai reçu ma commande en moins d'une semaine (5 jours) vers la France, très satisfait de cette livraison ultra rapide. Prix intéressants et entreprise compétente, vous pouvez leur faire confiance.”

Helpful Report

Posted 9 months ago

“A company that actually gives excellent customer service, communicates and delivers when they say they will. Thank you”

Helpful Report

Posted 9 months ago

“Lightsource is a company you can completely trust…..from the Sales Team (Brigitte) who helped me source lights that were being discontinued, to the Customer Services Team (Ali) who tracked the order and was invaluable when ParcelForce didn’t deliver and then when they did one of the lights was broken. Ali checked on the position daily and I was always confident that the issues (completely out of Lightsource’s control) would be resolved. Don’t go anywhere else for your lighting - customer service is excellent - thank you”

Helpful Report

Posted 11 months ago

“I have just had delivered two wonderful pendant lights for my new island kitchen unit. Pure 20 with wood. Not only are the lights fantastic, but they arrived in 2 days! The customer service team worked wonders so I could finish my kitchen refurb before Christmas. Thanks so much Team Lightsource. Rob from South Devon”

Helpful Report

Posted 11 months ago

“Clear advice, helpful and efficient service. Design choice to delivery all worked without a hitch. Choosing Lighting can be complicated and the design and specification was perfect for our needs.”

Helpful Report

Posted 1 year ago

“Updated order step by step and manufacturers defects replacements sorted effortlessly and professionally Customer service second to none Thanks Ali”

Helpful Report

Posted 1 year ago

“Great company to do business with. Ali kept me updated throughout the process even letting me know I’d missed delivery due to not being home. Will definitely use again. Many thanks”

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Posted 1 year ago

“Ali and Emma were exceptionally good throughout the whole process before order and through order until despatch of order till delivery five stars all round ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

“Ali at Lightsource couldn’t have been more helpful. She was professional, hugely attentive and extremely supportive when there was a delivery issue. This was solved and we are very happy with our new wall lights. They look superb! What I found really impressive was the continuous and caring way Ali communicated with me: she was reassuring, supportive and, I am sure, went out of her way personally to ensure that we finally got the lights. That quality of personal contact and customer service is increasingly rare nowadays but Ali and Lightsource certainly buck that trend! I can wholeheartedly recommend Lightsource, both for their outstanding personal service and for their excellent products. Thank you!”

Helpful Report

Posted 1 year ago

“Emma Stewart provided excellent customer service and no question was a problem for her to answer or get information from the manufacturer. I can highly recommend using this company. Many thanks to Emma for making the purchase extremely in stressful. David M”

Helpful Report

Posted 1 year ago

“Excellent service from this company. Via the live chat, we discussed stock levels, delivery times, installation, etc, and the chosen outdoor lights were speedily despatched. We love our new outside lights, and the service we received.”

Helpful Report

Posted 1 year ago

Thank you for your kind review. We are glad you enjoyed your experience with us and hope you shop with us again soon.

Posted 1 year ago

“We bought two wall lamps from LightSource last September. They arrived quickly and easily. However we didn't install them for several months. When we did we discovered that one was faulty. I made contact with LightSource, they responded swiftly and arranged a new lamp to be sent out immediately at no additional cost to us. It was a very easy and stress free process. We love the lamps. Thank you.”

Helpful Report

Posted 1 year ago

“Lightsource stocked a light we were struggling to find elsewhere and offered a better price! The customer service advice I needed before sale and the after sale updates was brilliant. The delivery was quick and convenient. As a first time customer I’m beyond happy and will recommend and use again! Thank you!”

Helpful Report

Posted 2 years ago

Hi Susan Thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us and I'll be sure to pass your kind words onto the team! We hope to welcome you back again soon. Many thanks, The Lightsource team.

Posted 2 years ago

“Product delivered safely. Long wait for delivery, most likely due to additional Brexit-related paperwork and demand, but company kept me updated throughout.”

Helpful Report

Posted 2 years ago

Hello Ania , Thank you very much for taking the time to leave us a review. I hope you enjoy your new lighting! We are very sorry to hear about your experience with the delivery. This is definitely not something we expect or want to happen and we appreciate you bringing this to our attention. Your feedback is very much appreciated and will only help us grow as a business. If you have any other queries please don’t hesitate to contact us. Many Thanks, The Lightsource Team

Posted 2 years ago

“Wonderful company. Although I had an issue with delivery, not down to Light Source, I can't fault the service I have received. Efficient and friendly staff. Fantastic Communication. Highly Recommend!!”

Helpful Report

Posted 2 years ago

Hello Tom, Thank you very much for taking the time to leave us a review. It is truly great to hear about your experience and your recommendation! We are very sorry to hear about your experience with the delivery. This is definitely not something we expect or want to happen and we appreciate you bringing this to our attention. Your feedback is very much appreciated and will only help us grow as a business. If you have any other queries please don’t hesitate to contact us. Many Thanks, The Lightsource Team

Posted 2 years ago

“Super helpful with all enquiries and my preferred supplier for all my lighting for clients!”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review. It's so great to hear you continue to enjoy your experience with us and I'll be sure to pass your kind words onto the team! Many thanks, The Lightsource team.

Posted 2 years ago

“Always a pleasure working with Light Source, and provide a very professional service, and accommodating for unusual bespoke work – at a competitive cost. We have used them over and over again for our restaurant projects, and so far never been disappointed in their service or quality of the lighting - *****”

Helpful Report

Posted 2 years ago

“Excellent Service from Lightsource. Jennifer who we work with on a regular basis is a pleasure to deal with. Jennifers communication is alway prompt and she always goes the extra mile to provide alternative or solutions when needed. Ordering is always a seamless process and the product is 10/10. Highly Recommend!”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review. It's so great to hear you continue to enjoy your experience with us and I'll be sure to pass your kind words onto Jennifer! Many thanks, The Lightsource team.

Posted 2 years ago

Lightsource is rated 4.7 based on 35 reviews