The Hot Tub Company Reviews

4.98 Rating 48 Reviews
100% of reviewers recommend The Hot Tub Company
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5
Paul H
"We had our Amalfi hot tub now just over a year. One of our best ever purchases, and first class service from all the team at the hot tub company"
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5
Colin C
""Very Happy" The HTC Review. If you read reviews you very often get the feeling that many are borne out of either great satisfaction - or dissatisfaction - very few seem to look to take a balanced or objective view . So - lets try to be objective and find a balance view and of course understand what it means . Why did we buy a hot tub :- Well , we have a disabled child within the family who needs hydrotherapy . Living in Rural Devon there is very little opportunity for this without lots of time spent travelling . So we decided that the investment in a Hot Tub would be of benefit to all including the child as the rest of the family would have a little luxury to enjoy. How did we progress :- I researched Hot Tubs for some eight months before we made our decision on what kind of Hot Tub we needed and it was based on the following criteria. a/ Quality of Product & it's specifications b/ Information available from suppliers as required ( their service & attentiveness ) c/ Price So , although the actual sum of our investment was important , the performance , Tec info and specification of the product together with the support from the supplier was perhaps more important to us . Our concerns included the best kind of insulation system , water treatment systems , make up of product , number & type of jets , ongoing running costs and the support from supplier. Having cut through the plethora of info available on the internet about Hot Tubs we arrived at a list of basic specs we believed important and added on the end a few - would likes . Although of course this list might be slightly different for some in the majority we are all looking for the same basics. 1/ A Product that fits our specs within our budget - with extra's if possible 2/ The best Quality of product we can get for our money - and it's running costs. 3/ The best availability of information & timescale & support service we could find . Outcome . I visited Hot Tub shops , manufacturers , suppliers & talked with companies here in the UK and USA about both Tubs and water treatments . Sorting the wheat from the chaff we looked at all from the new - high spec Canadian & USA imports to the seemingly some bizarre low cost 1000 + jet systems with surround sound and drink floaters :- to the used one year olds on e-bay. Quality always shines through though - " a to good to be true " will be just that long term. Product Topping our list - value for money - meeting our specs , support etc and within our budget was the Hot Tub Company - Gibraltar. Specs & Quality. The Size of Tub & seating specs were very important to us ( with a disabled child ) and Jonathan at The Hot Tub Company supplied us with detailed drawings which was a great help & their web site was full of useful info. Big Ticks - 3 pumps , 3 stage insulation , stainless steel cradle , Hydrotherapy Jets & massage system , UV & Ozone water treatment , control system , the lighting , easy keep clean cabinet and cover - a good solid quality . We opted for the hydraulic cover lifter for our ladies ease of use - which is great . Installation. An important part of the deal . Unfortunately although we booked our install date ahead our first booked date was not met . We had to rebook and with the complexity of a crane being needed to get the tub onto site - this was a bit of a pain . Fully appreciate things do sometimes go wrong , but when you've spent time and money , planning to get it right and then you're on the end of the issue and it becomes your problem it's not a great place to be. That being said - on the actual day of installation the crew telephoned as they travelled and they arrived on time . The crane was there waiting , the lift was impressive and quick and easy and - it all happened in a very short timescale. Tea & Bacon sandwiches all round - the Tub was being filled - all packaging removed off site . A very nice bunch of guys , who obviously knew 100% what they were doing - we thank you . Water Treatment. With a planned once or sometimes twice daily use by a disabled child :- we want for an ongoing low chemical water treatment scenario Tub , so the Ozone , UV - filter and pump system are all very important elements . The free Bromine kit supplied is a great starting place , but to maintain water quality it requires daily quite high dosage . Research shows that there are complimentary products available that can help maintain water quality with minimal / low dosage of chemicals - unfortunately this is not currently shown on the HTC web site - perhaps this is an area where more info could be provided. We believe that having opted for the best we could find and afford in the Gibraltar HT having also ordering an extra water filter for ease of the planned filter cleaning management , we can enjoy sit back and enjoy the tub without the worry of some lesser products. Overall . We are all in all happy customers - the Hot Tub , decking area and it's bifolding doors to allow 365 days of the year use are nearing completion . The family use the tub every day and have spent many evenings soaking the strain of the day away. Considering the significance to us of our purchase of a Hot Tub , it's important to say there was sufficient information on the website and consequently available from the HTC - to negate the need to travel 200miles + to visit them and view the tub. The confidence to buy from distance was enhanced by the ease of communication with Jonathan & we thank him for his help and support. Next step will be the service call due 2018 - so in our view The Hot Tub Company have provided a high quality product and a service to match. Thank you - Colin Crinall & The Howard Family"
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"We purchased an ex-demo tub as it had everything we needed and came with a two your manufacture warranty. Jonathan was very helpful and responded to all our queries quickly, and most importantly put us under no pressure at all. The installation team where friendly and completed the installation without any both at all. Overall am really happy with my purchase and The Hot Tub Company team were excellent. I would certainly recommend to me friend and family in the future."
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"We are really pleased with our Gibraltar hot tub and the service we got througout the process has been excellent. We always like to buy from local business and we had great service form The Hot Tub Company. All good, very happy with the quality and experience. Just looking forward to the snow and the stars. We would recommend Jon and his team to you, very helpful. We also got a surprise bonus of a referral present when we recommended them to our friends who brought an Almafi Hot tub. We were given £100 towards products for our tub. Fabulous!"
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"We had our Amalfi hot tub now just over a year. One of our best ever purchases, and first class service from all the team at the hot tub company"
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Thank you for the great review Paul!
"We love relaxing in our Monaco hot tub. We have recommended The Hot Tub Company to many friends."
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Thank you for the lovely review
"After enjoying our first Hot tub Company hot tub for 16 years, with no problems or decline in its appearance, we passed it along to another family member to enjoy and purchased a new Valencia. I would highly recommend The Hot Tub Company products to anyone looking to purchase a hot tub."
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Thank you for the lovely review
"We have owned four different brands of hot tubs over the years and am very critical about how my our hot tub treats me. Of the hot tubs that we have owned, this one is the best - It is great! And dealing with the Hot Tub Company is very easy - no games, no problems, just good service. The hot tub has many features, is easy to use & control and is always ready when I need it."
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Thank you for taking the time to post this positive review
"The best experience. A really great way to relax at the end of the day. Any day, any season. It's really the best all around use of money. Even with a small back garden I can enjoy it."
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Thank you for the lovely review
"Our tub is perfect for our garden. We had go through the back of the garage. Glen & Andy were fantastic nothing was to much trouble. We would definitely buy form THTC again!"
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Thank you for the review
"We were told by some good friends that we should go and have a look at The hot tub Company when we were looking to buy. We are so pleased we did. Our hot tub is fantastic and we have always received an excellent service."
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Thank you for the lovely review
"We spent ages looking for a hot tub and got quite fed up with the attitude of some companies sales persons. It was nice to find a company that weren't pushy and were open with prices. The whole process from placing the order to the installation was very straight forward. Our tub is fantastic. We have no hesitation in recommending the hot tub company."
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Many thanks for the review
"Great informative service. Explained the whole process. Delivery and installation was very professional and perfectly done. Fantastic company, would highly recommend"
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Thank you for the fantastic review
"I was buying a Hot Tub for a holiday let property I own. They gave me really sensible advise, Actually advised a slightly cheaper model and help specify the options that actually made the purchase more appropriate for the use. Knowledgeable, pleasant and good value too.,"
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Many thanks for the great review
"The customer service was amazing. The Cannes 4 seater is perfect for our family. Can not praise enough the diligence of the delivery men getting the hut tub in situ. Such patience and more importantly really friendly with professionalism. Well done guys! Thank you all so much...we are having a ball here in our hot tub!"
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Thank you for the lovely review!
"We bought our Monterossa hot tub after much searching. It is fabulous! We should have bought one years ago. The hot tub co. offer an excellent service and sell an excellent product!"
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Thank you for the great review! Please let us know if you have any queries.
Thank you for the lovely review
"We spent a long time looking for a hot tub. We found the perfect hot tub at The Hot Tub Company. Great quality, great service and reasonably priced."
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Thank you for the great review!
Thank you for the review
"Superb quality, very well made, easy to maintain and cheap to run."
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Thank you for the review
"Great hot tub! Great service!"
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Thank you!
"Came on the day ..to install friendly and very efficient..would Definitely recommend..so relaxing enjoyable ..money well spent..."
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Thank you for the great review!
"Our hot tub is fantastic and the service we have received has been faultless."
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Thank you for the great review!
"We love our new Valencia hot tub and the service we have received from the hot tub company has been second to none."
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We are pleased you are enjoying your Valencia hot tub. Thank you for your comments.
"Excellent service, great communication and very easy to deal with, and yes the Cannes HotTub is fabulous :-)"
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Thank you for the review. We are pleased you are enjoying your Cannes hot tub!
The Hot Tub Company is rated 4.98 based on 48 reviews

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