The Hot Tub Company Reviews

4.96 Rating 23 Reviews
100% of reviewers recommend The Hot Tub Company
5
Colin C
""Very Happy" The HTC Review. If you read reviews you very often get the feeling that many are borne out of either great satisfaction - or dissatisfaction - very few seem to look to take a balanced or objective view . So - lets try to be objective and find a balance view and of course understand what it means . Why did we buy a hot tub :- Well , we have a disabled child within the family who needs hydrotherapy . Living in Rural Devon there is very little opportunity for this without lots of time spent travelling . So we decided that the investment in a Hot Tub would be of benefit to all including the child as the rest of the family would have a little luxury to enjoy. How did we progress :- I researched Hot Tubs for some eight months before we made our decision on what kind of Hot Tub we needed and it was based on the following criteria. a/ Quality of Product & it's specifications b/ Information available from suppliers as required ( their service & attentiveness ) c/ Price So , although the actual sum of our investment was important , the performance , Tec info and specification of the product together with the support from the supplier was perhaps more important to us . Our concerns included the best kind of insulation system , water treatment systems , make up of product , number & type of jets , ongoing running costs and the support from supplier. Having cut through the plethora of info available on the internet about Hot Tubs we arrived at a list of basic specs we believed important and added on the end a few - would likes . Although of course this list might be slightly different for some in the majority we are all looking for the same basics. 1/ A Product that fits our specs within our budget - with extra's if possible 2/ The best Quality of product we can get for our money - and it's running costs. 3/ The best availability of information & timescale & support service we could find . Outcome . I visited Hot Tub shops , manufacturers , suppliers & talked with companies here in the UK and USA about both Tubs and water treatments . Sorting the wheat from the chaff we looked at all from the new - high spec Canadian & USA imports to the seemingly some bizarre low cost 1000 + jet systems with surround sound and drink floaters :- to the used one year olds on e-bay. Quality always shines through though - " a to good to be true " will be just that long term. Product Topping our list - value for money - meeting our specs , support etc and within our budget was the Hot Tub Company - Gibraltar. Specs & Quality. The Size of Tub & seating specs were very important to us ( with a disabled child ) and Jonathan at The Hot Tub Company supplied us with detailed drawings which was a great help & their web site was full of useful info. Big Ticks - 3 pumps , 3 stage insulation , stainless steel cradle , Hydrotherapy Jets & massage system , UV & Ozone water treatment , control system , the lighting , easy keep clean cabinet and cover - a good solid quality . We opted for the hydraulic cover lifter for our ladies ease of use - which is great . Installation. An important part of the deal . Unfortunately although we booked our install date ahead our first booked date was not met . We had to rebook and with the complexity of a crane being needed to get the tub onto site - this was a bit of a pain . Fully appreciate things do sometimes go wrong , but when you've spent time and money , planning to get it right and then you're on the end of the issue and it becomes your problem it's not a great place to be. That being said - on the actual day of installation the crew telephoned as they travelled and they arrived on time . The crane was there waiting , the lift was impressive and quick and easy and - it all happened in a very short timescale. Tea & Bacon sandwiches all round - the Tub was being filled - all packaging removed off site . A very nice bunch of guys , who obviously knew 100% what they were doing - we thank you . Water Treatment. With a planned once or sometimes twice daily use by a disabled child :- we want for an ongoing low chemical water treatment scenario Tub , so the Ozone , UV - filter and pump system are all very important elements . The free Bromine kit supplied is a great starting place , but to maintain water quality it requires daily quite high dosage . Research shows that there are complimentary products available that can help maintain water quality with minimal / low dosage of chemicals - unfortunately this is not currently shown on the HTC web site - perhaps this is an area where more info could be provided. We believe that having opted for the best we could find and afford in the Gibraltar HT having also ordering an extra water filter for ease of the planned filter cleaning management , we can enjoy sit back and enjoy the tub without the worry of some lesser products. Overall . We are all in all happy customers - the Hot Tub , decking area and it's bifolding doors to allow 365 days of the year use are nearing completion . The family use the tub every day and have spent many evenings soaking the strain of the day away. Considering the significance to us of our purchase of a Hot Tub , it's important to say there was sufficient information on the website and consequently available from the HTC - to negate the need to travel 200miles + to visit them and view the tub. The confidence to buy from distance was enhanced by the ease of communication with Jonathan & we thank him for his help and support. Next step will be the service call due 2018 - so in our view The Hot Tub Company have provided a high quality product and a service to match. Thank you - Colin Crinall & The Howard Family"
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5
David E
"We purchased an ex-demo tub as it had everything we needed and came with a two your manufacture warranty. Jonathan was very helpful and responded to all our queries quickly, and most importantly put us under no pressure at all. The installation team where friendly and completed the installation without any both at all. Overall am really happy with my purchase and The Hot Tub Company team were excellent. I would certainly recommend to me friend and family in the future."
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Mr Herbie H
Mr Herbie H
Verified Buyer
"The hot tub is first class and your service is second to none, the delivery and installation went without fault and the delivery guys were polite friendly and very expierianced. I have already recommended you to my Brother who is will be contacting you to also purchase a hot tub. Many thanks for all your advise and help."
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"1st class service"
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Thank you for the review. If you need any assistance with anything, please do not hesitate to contact us.
"We wanted a hot tub but knew very little about them. We visited the showroom and were introduced and given in depth information without the 'hard sell'. We left to gather our thoughts and didn't have a follow up call - we were left to return or call back if we so wished. After research we discovered that their prices were very competitive and offered a far superior tub at a lower price than competitors and also a much better looking tub than other tubs we looked at. Our booking and delivery dates were flexible and fitted in with our availability and they explained what would need to be ready on the day - ie - power and access. On the delivery day the lads were more than helpful and not rushed which is often the case nowadays. We were given a thorough explanation of how to look after our tub and told all about the products we needed. I would have no problem recommending The Hot Tub Company to anyone."
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Thank you for the great review. If you need any assistance with anything, please do not hesitate to contact us.
"No hassle, easy purchase of a top quality product. We were kept informed and updated at all times. They give you clear instructions as to what they require for installation, stick to them and there won't be any problems. We are really enjoying soaking in our tub."
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We are pleased you are enjoying your hot tub. If you need any assistance with anything, please do not hesitate to contact us. Thank you for the review.
""Very Happy" The HTC Review. If you read reviews you very often get the feeling that many are borne out of either great satisfaction - or dissatisfaction - very few seem to look to take a balanced or objective view . So - lets try to be objective and find a balance view and of course understand what it means . Why did we buy a hot tub :- Well , we have a disabled child within the family who needs hydrotherapy . Living in Rural Devon there is very little opportunity for this without lots of time spent travelling . So we decided that the investment in a Hot Tub would be of benefit to all including the child as the rest of the family would have a little luxury to enjoy. How did we progress :- I researched Hot Tubs for some eight months before we made our decision on what kind of Hot Tub we needed and it was based on the following criteria. a/ Quality of Product & it's specifications b/ Information available from suppliers as required ( their service & attentiveness ) c/ Price So , although the actual sum of our investment was important , the performance , Tec info and specification of the product together with the support from the supplier was perhaps more important to us . Our concerns included the best kind of insulation system , water treatment systems , make up of product , number & type of jets , ongoing running costs and the support from supplier. Having cut through the plethora of info available on the internet about Hot Tubs we arrived at a list of basic specs we believed important and added on the end a few - would likes . Although of course this list might be slightly different for some in the majority we are all looking for the same basics. 1/ A Product that fits our specs within our budget - with extra's if possible 2/ The best Quality of product we can get for our money - and it's running costs. 3/ The best availability of information & timescale & support service we could find . Outcome . I visited Hot Tub shops , manufacturers , suppliers & talked with companies here in the UK and USA about both Tubs and water treatments . Sorting the wheat from the chaff we looked at all from the new - high spec Canadian & USA imports to the seemingly some bizarre low cost 1000 + jet systems with surround sound and drink floaters :- to the used one year olds on e-bay. Quality always shines through though - " a to good to be true " will be just that long term. Product Topping our list - value for money - meeting our specs , support etc and within our budget was the Hot Tub Company - Gibraltar. Specs & Quality. The Size of Tub & seating specs were very important to us ( with a disabled child ) and Jonathan at The Hot Tub Company supplied us with detailed drawings which was a great help & their web site was full of useful info. Big Ticks - 3 pumps , 3 stage insulation , stainless steel cradle , Hydrotherapy Jets & massage system , UV & Ozone water treatment , control system , the lighting , easy keep clean cabinet and cover - a good solid quality . We opted for the hydraulic cover lifter for our ladies ease of use - which is great . Installation. An important part of the deal . Unfortunately although we booked our install date ahead our first booked date was not met . We had to rebook and with the complexity of a crane being needed to get the tub onto site - this was a bit of a pain . Fully appreciate things do sometimes go wrong , but when you've spent time and money , planning to get it right and then you're on the end of the issue and it becomes your problem it's not a great place to be. That being said - on the actual day of installation the crew telephoned as they travelled and they arrived on time . The crane was there waiting , the lift was impressive and quick and easy and - it all happened in a very short timescale. Tea & Bacon sandwiches all round - the Tub was being filled - all packaging removed off site . A very nice bunch of guys , who obviously knew 100% what they were doing - we thank you . Water Treatment. With a planned once or sometimes twice daily use by a disabled child :- we want for an ongoing low chemical water treatment scenario Tub , so the Ozone , UV - filter and pump system are all very important elements . The free Bromine kit supplied is a great starting place , but to maintain water quality it requires daily quite high dosage . Research shows that there are complimentary products available that can help maintain water quality with minimal / low dosage of chemicals - unfortunately this is not currently shown on the HTC web site - perhaps this is an area where more info could be provided. We believe that having opted for the best we could find and afford in the Gibraltar HT having also ordering an extra water filter for ease of the planned filter cleaning management , we can enjoy sit back and enjoy the tub without the worry of some lesser products. Overall . We are all in all happy customers - the Hot Tub , decking area and it's bifolding doors to allow 365 days of the year use are nearing completion . The family use the tub every day and have spent many evenings soaking the strain of the day away. Considering the significance to us of our purchase of a Hot Tub , it's important to say there was sufficient information on the website and consequently available from the HTC - to negate the need to travel 200miles + to visit them and view the tub. The confidence to buy from distance was enhanced by the ease of communication with Jonathan & we thank him for his help and support. Next step will be the service call due 2018 - so in our view The Hot Tub Company have provided a high quality product and a service to match. Thank you - Colin Crinall & The Howard Family"
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Thank you for taking the time to write such a great review! If you need any assistance, please do not hesitate to contact us.
"Very efficient when installing it, salesperson was very helpful to."
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Thank you for the review! If you need any assistance, please do not hesitate to contact us.
"Friendly, professional and very helpful hot tub company people gave great service from first advice as to which hot tub to choose right through to delivery of my new tub. I am delighted with the quality of my new hot tub which came at a very reasonable price. Both removal of my old hot tub and installation of the new one was done with great care and consideration. I can thoroughly recommend both the Hot Tub Company staff and their hot tubs."
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Thank you for the kind review
"We purchased an ex-demo tub as it had everything we needed and came with a two your manufacture warranty. Jonathan was very helpful and responded to all our queries quickly, and most importantly put us under no pressure at all. The installation team where friendly and completed the installation without any both at all. Overall am really happy with my purchase and The Hot Tub Company team were excellent. I would certainly recommend to me friend and family in the future."
Helpful Report
Thank you for the great review!
"We decided to pop into the hot tub showroom whilst visiting friends in Loughborough. We had the opportunity to browse and ask questions about the hot tubs, without being put under any sales pressure, which was appreciated. We were pleasantly surprised by the price and service, from free delivery to installation and took some information away with us to peruse. We decided to purchase a Gibraltar hot tub because it has 2 loungers and was a fantastic price. From sales to delivery and installation, the communication was really good, staff all more than helpful. The best bit of course being our fantastic hot tub. We've had friends and family round to enjoy it with us but mainly it's for us to enjoy after long, stressful days at work. Once we get into the warm water we can feel the stresses and strains of the day melting away. I can't wait to use it over the winter, sitting in the hot tub on Christmas Day is what dreams are made of. Thanks so much Jonathan and team, we can't recommend you highly enough."
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Mr Herbie H
Verified Buyer
"The hot tub is first class and your service is second to none, the delivery and installation went without fault and the delivery guys were polite friendly and very expierianced. I have already recommended you to my Brother who is will be contacting you to also purchase a hot tub. Many thanks for all your advise and help."
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Mr Kevin D
Verified Buyer
"The Hot Tub Company were a delight to do business with. From the initial purchase at their showroom in Loughborough whereby Jonathan was excellent, to the clear and precise communication right through to on-time delivery. The installers were very helpful and an attitude of 'nothing was too much trouble'. Oh; and the Hot Tub was good too.......:)"
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Mr Andrew C
Verified Buyer
"Great company to deal with. We hadn't owned a hot tub previously, so there was lots of discussions pre-purchase, nothing was too much trouble. Giving me advice, a clear understanding about ownership, maintenance and cost. 6 weeks later our new Monacoi Hot Tub was delivered. As first time hot tub owners we didn’t know what to expect, what size to go for, but so glad we chose the Hot Tub Company. The installation team Mark and Burt were absolutely brilliant, professional, friendly and efficient. Thanks once again to them for an excellent installation and easy to understand instructions on maintenance and usage. My family and I look forward to many years of continuing to use the hot tub."
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"Very good communication and response to our questions. Installation and delivery guys very professional and made the whole job easy. Gibraltar hot tub great. Would definitely recommend especially as this has been our first purchase of a hot tub. Thanks very much."
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"The service from first enquiry to final installation is top notch. Always clear and informative and extremely efficient and professional throughout. The product is of the highest calibre (Shoreline Amalfi) and looks and feels great. I would highly recommend The Hot Tub Company..and in fact, already have."
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"We are delighted with our 'Amalfi' . As we relax in it after a hectic day we wonder why we didn't get a hot tub years ago! We visited the Hot Tub Company showroom where we were given help and information in a friendly and knowledgeable way. A 'wet test' confirmed our choice, and 2 weeks ago we took delivery of our hot tub. The installation team were great. They showed us how to use and look after it. Now all we have to do is relax and enjoy it. Thanks to everyone at the Hot Tub Company!"
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"Superb service from start to finish!! My wife and I could not be happier with the outstanding service that we received. The showroom experience was very enjoyable and we were easily able to pick out the hot tub that was best for us. The gentlemen that delivered and installed the machine were on time, polite, hard working and very respectful. They had a brilliant attitude and made my wife and I feel at ease that everything was going to go well. I would absolutely recommend The Hot Tub Company to others."
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Thank you for such a lovely review (and photo!). We hope you enjoy using your hot tub and look forward to being of service to you in the future!
"Best offer around Accepted 0% finance which was a huge plus Lovely fitters and helpful but not pushy when selling"
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Thanks for the great review!
"Very good service and loving the tub"
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We are glad you are enjoying your hot tub. Thank you for the review
"I am very pleased with the monaco hot tub.The guys were fab who installed it for me and showed me how to work it. I did forget some of the things they had told me as was so excited to start using it. A few phone calls to linda at hot tub company and she guided me through it I can only say how brilliant and helpful they have been and I love my hot tub. Thank you all at hot tub company."
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Thank you for the lovely review!
"Great customer service hot tubs brilliant exactly what we expected and more. Would definately recommend"
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Many thanks for the great review!
"Very helpful friendly staff. Excellent advice on how to use the hot tub. Been put to good use already."
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Thank you for the positive review. We are pleased you are enjoying your Monaco hot tub!
The Hot Tub Company is rated 4.96 based on 23 reviews