We would agree with all the other 5 star reviews, what a fantastic company to deal with. Helpful staff, great products and a joy to deal with. When I emailed to ask what may seem obvious questions they were polite and more than happy to help. In particular Simon has been a huge help and is a real asset to the company.
I couldn't recommend them more!
Would to say a big thank you to everyone involved in the sale and installation of our new hot tub .we had a few problems with knowing how to maintain good water quality and everyone was very helpful giving us advise .things are going well now and we are thoroughly enjoying our tub .these tubs are of a top quality and would highly recommend it to anyone looking for one in the future. Thanks again everyone involved
I was really impressed with the service from The Hot Tub Company from the outset. Having spent several months intending to purchase an inflatable hot tub, I thought I'd at least have a look at what The Hot Tub Company had to offer and I'm so glad I did! The quality of their hot tubs is second to none, with a no pressure approach to selling and knowledgable people that were happy to answer my (hundreds of) questions. Installation had to be rescheduled at my request due to installation of a new patio but this was no problem at all for The Hot Tub Company. Prior to installation I also purchased a cover lifter over the phone and this was fitted for me on the day of installation. The team that installed the tub were friendly, polite and demonstrated how to use it. Since installation the whole family have enjoyed using it - the Monaco hot tub has all of the features I wanted and is easy to use and inexpensive to run. I'm so glad I didn't buy an inflatable one now. The Hydromax system that my Monaco hot tub is fitted with provides a really powerful massage that feels great. I would definitely recommend both the service and the products from The Hot Tub Company.
We had our Amalfi hot tub now just over a year. One of our best ever purchases, and first class service from all the team at the hot tub company
The HTC Review.
If you read reviews you very often get the feeling that many are borne out of either great satisfaction - or dissatisfaction - very few seem to look to take a balanced or objective view .
So - lets try to be objective and find a balance view and of course understand what it means .
Why did we buy a hot tub :-
Well , we have a disabled child within the family who needs hydrotherapy . Living
in Rural Devon there is very little opportunity for this without lots of time spent travelling . So we decided that the investment in a Hot Tub would be of benefit to all including the child as the rest of the family would have a little luxury to enjoy.
How did we progress :-
I researched Hot Tubs for some eight months before we made our decision on what kind of Hot Tub we needed and it was based on the following criteria.
a/ Quality of Product & it's specifications
b/ Information available from suppliers as required ( their service & attentiveness )
So , although the actual sum of our investment was important , the performance , Tec info and specification of the product together with the support from the supplier was perhaps more important to us .
Our concerns included the best kind of insulation system , water treatment systems , make up of product , number & type of jets , ongoing running costs and the support from supplier.
Having cut through the plethora of info available on the internet about Hot Tubs we arrived at a list of basic specs we believed important and added on the end a few - would likes . Although of course this list might be slightly different for some in the majority we are all looking for the same basics.
1/ A Product that fits our specs within our budget - with extra's if possible
2/ The best Quality of product we can get for our money - and it's running costs.
3/ The best availability of information & timescale & support service we could find .
I visited Hot Tub shops , manufacturers , suppliers & talked with companies here in the UK and USA about both Tubs and water treatments .
Sorting the wheat from the chaff we looked at all from the new - high spec Canadian & USA imports to the seemingly some bizarre low cost 1000 + jet systems with surround sound and drink floaters :- to the used one year olds on e-bay.
Quality always shines through though - " a to good to be true " will be just that long term.
Topping our list - value for money - meeting our specs , support etc and within our budget was the Hot Tub Company - Gibraltar.
Specs & Quality.
The Size of Tub & seating specs were very important to us ( with a disabled child ) and Jonathan at The Hot Tub Company supplied us with detailed drawings which was a great help & their web site was full of useful info.
Big Ticks - 3 pumps , 3 stage insulation , stainless steel cradle , Hydrotherapy Jets & massage system , UV & Ozone water treatment , control system , the lighting , easy keep clean cabinet and cover - a good solid quality .
We opted for the hydraulic cover lifter for our ladies ease of use - which is great .
An important part of the deal .
Unfortunately although we booked our install date ahead our first booked date was not met . We had to rebook and with the complexity of a crane being needed to get the tub onto site - this was a bit of a pain .
Fully appreciate things do sometimes go wrong , but when you've spent time and money , planning to get it right and then you're on the end of the issue and it becomes your problem it's not a great place to be.
That being said - on the actual day of installation the crew telephoned as they travelled and they arrived on time . The crane was there waiting , the lift was impressive and quick and easy and - it all happened in a very short timescale.
Tea & Bacon sandwiches all round - the Tub was being filled - all packaging removed off site . A very nice bunch of guys , who obviously knew 100% what they were doing - we thank you .
With a planned once or sometimes twice daily use by a disabled child :- we want for an ongoing low chemical water treatment scenario Tub , so the Ozone , UV - filter and pump system are all very important elements .
The free Bromine kit supplied is a great starting place , but to maintain water quality it requires daily quite high dosage .
Research shows that there are complimentary products available that can help maintain water quality with minimal / low dosage of chemicals - unfortunately this is not currently shown on the HTC web site - perhaps this is an area where more info could be provided.
We believe that having opted for the best we could find and afford in the Gibraltar HT having also ordering an extra water filter for ease of the planned filter cleaning management , we can enjoy sit back and enjoy the tub without the worry of some lesser products.
We are all in all happy customers - the Hot Tub , decking area and it's bifolding doors to allow 365 days of the year use are nearing completion . The family use the tub every day and have spent many evenings soaking the strain of the day away.
Considering the significance to us of our purchase of a Hot Tub , it's important to say there was sufficient information on the website and consequently available from the HTC - to negate the need to travel 200miles + to visit them and view the tub.
The confidence to buy from distance was enhanced by the ease of communication with Jonathan & we thank him for his help and support.
Next step will be the service call due 2018 - so in our view The Hot Tub Company have provided a high quality product and a service to match.
Thank you - Colin Crinall & The Howard Family
We purchased an ex-demo tub as it had everything we needed and came with a two your manufacture warranty. Jonathan was very helpful and responded to all our queries quickly, and most importantly put us under no pressure at all. The installation team where friendly and completed the installation without any both at all. Overall am really happy with my purchase and The Hot Tub Company team were excellent. I would certainly recommend to me friend and family in the future.
The hot tub is first class and your service is second to none, the delivery and installation went without fault and the delivery guys were polite friendly and very expierianced. I have already recommended you to my Brother who is will be contacting you to also purchase a hot tub.
Many thanks for all your advise and help.
“We have been very impressed with the Hot Tub Company. Our new hot tub is extremely solid and well built and is also very quiet compared to others we looked at. The massage is very impressive as are the many features. The maintenance is easier and we are using less chemicals than with our old hot tub. 10/10”
“After spending months and months reading about hot tubs and going to several dealers, we finally decided to buy a Shoreline Amalfi hot tub from The Hot Tub Company. We are very happy with it. Its jets are very powerful when you want them to be, but quiet and soothing when turned down. The lights are lovely at night, but not over the top tacky like some we saw. The price was right too. Love the Hydromax system as I need it for my arthritis. It's very solid and well constructed. I have found the maintenance very easy, we did choose the Philips UV system.
We have been very pleased with the service from The Hot Tub Company so far. 30 years in years in business says it all!”
“Initially we were a little worried about ordering a hot tub online, we decided to go with the Hot Tub Company because of their good reviews. We can honesty say that the whole experience from order to delivery has been very smooth and without stress. We were kept up to date on all the steps and the guys that delivered the tub were very professional, making sure everything was perfect before leaving. Our hot tub is beautifully and we use it most days. We would recommend The Hot Tub Company to anyone looking to purchase a hot tub.”
“We've had a tub for 12 years and decided to get a new one. We bought the Barcelona and I've got to say we are not disappointed at all. It was the best decision we made buying our tub from The Hot Tub Company, they are a fantastic set up. The guy's that work there couldn't have been more helpful. A much better service than the last supplier. We would definitely recommend.”
“Absolutely superb service from a great team of people! We had an issue with installing the tub (I forgot the boiler flue and the bathroom down pipe) and the delivery team were fantastic. They were patient and helpful and made the installation less stressful. Absolutely loving the tub too. It's like being on holiday everyday!!”
“So relaxing for our family, we sit and relax together. The whole experience has been so easy from the helpful friendly sales to the delivery and set up. Very professional, thank you so much for fabulous service.”
“Extremely pleased with our hot tub. The main draws for us were the reputation of the company, the long warranty and the 0%finance. Since having the hot tub we did experience a slight fault on a pump and the Team were very quick to rectify this. From purchase to installation they have been superb and nothing has been to much trouble. The tub itself is very efficient having had a smart meter fitted we are able to keep track of our daily usage and I've been pleasantly surprised at how little it costs to run.
Overall very happy customer and would highly recommend the hot tub company.”