Name: The Flash Centre
Rating: 4.86

“Its ok if you don't mind waiting a while for delivery, tad expensive as well, others on the market are cheaper & dleivery time is better.... for the same part”

Helpful Report

Posted 2 years ago

Hi David, thank you so much for leaving us a review. Customer feedback is invaluable for us to perfect our service, so I can't thank you enough for giving us this opportunity. I've just done a little research into your order to see what happened, and where things might be improvable for your next order. I can see that you placed your order at 4.35pm on Thursday afternoon. Unfortunately this was a tad too late in the day to make our UPS collection that day. Generally we advise that orders placed before about 1pm or 2pm can still go out same day. I can see we packaged your order as a priority first thing the morning after, and that it was all labelled up ready for UPS to collect at 9.40am on Friday morning. We booked it on a next working day service, and I can see it was delivered that next working day at 3:12pm on Monday. Unfortunately, you've gotten a bit unlucky in that the weekend has fallen in between your dispatch and delivery date. Unless, I am missing something and the UPS delivery info is incorrect and you did not receive the item on Monday. If that is the case, please let us know and we will investigate with UPS for you. Please note, if in future you need a delivery super urgently, we do offer weekend delivery services, timed AM or PM services, and in some areas same day delivery. If you email us, call us, or message us via the live chat function on our website, we are always happy to help you when you really need something delivered quickly. Thanks again for your feedback, and have a great day! TFC

Posted 2 years ago

“Brilliant! Great price and really speedy delivery!”

Helpful Report

Posted 2 years ago

Thank you so much, Alexandra, for your fantastic 5-star rating of The Flash Centre! We truly appreciate your kind words and are thrilled to hear that you had a brilliant experience with us. We take pride in offering great prices and providing speedy delivery, ensuring a seamless shopping experience for our valued customers like you. Thank you once again for your support, and we look forward to serving you again in the future! Kind Regards TFC Team

Posted 2 years ago

“Delivery was excellent. Would recommend the Flash Centre for your photographic needs.”

Helpful Report

Posted 2 years ago

Dear Victor, Thank you so much for your fantastic 5-star rating of The Flash Centre! We are thrilled to hear that you had an excellent experience with our delivery service. We truly appreciate your recommendation and are delighted to be your go-to for all your photographic needs. Thank you again for choosing The Flash Centre! Best regards, Mike

Posted 2 years ago

“Fast and proffessioinal delivery 👍”

Helpful Report

Posted 2 years ago

Dear Dirk, Thank you so much for taking the time to give The Flash Centre a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Best regards, The Flash Centre Team

Posted 2 years ago

“excellent service.”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your support and feedback. It's customers like you who motivate us to continue providing excellent service. Best regards, Mike

Posted 2 years ago

“I'll definitely be ordering again. Amazing customer service, fast delivery, products work great, large variety of options.”

Helpful Report

Posted 2 years ago

Dear Oscar, Thank you so much for giving The Flash Centre a fantastic 5-star rating! We greatly appreciate your support and feedback. We are thrilled to hear that you were impressed with our customer service, speedy delivery, and the effectiveness of our products. We pride ourselves on providing a wide range of options for our valued customers, and we are delighted that you found them to your satisfaction. Our team looks forward to serving you again in the future! Warm regards, Mike

Posted 2 years ago

“Always great service from TFC, UPS delivery not so great but chasing it up with TFC was a good experience”

Helpful Report

Posted 2 years ago

Dear Stephen, Thank you so much for your incredible 5-star rating of The Flash Centre! We truly appreciate your kind words and your continuous support as a loyal customer. We're thrilled to hear that you had a great experience with our service. At TFC, we strive to provide our customers with top-notch service, and we're glad to know you feel the same way. We understand that the UPS delivery may not have been perfect, but we're delighted that you reached out to us. Our team at TFC is always here to assist you and ensure everything is in order. Once again, thank you for your amazing review and for choosing The Flash Centre. We look forward to serving you again soon! Warm regards, The Flash Centre Team

Posted 2 years ago

“Excellent fast delivery, love the product. Packaging could have been better”

Helpful Report

Posted 2 years ago

Hi Sally, thank you so much for your positive review, and for the additional feedback. We are always looking for ways to improve our service so feedback such as this is invaluable. Could I ask please for some additional information, as this will help us put in place some actions to make your next experience even better. Was it the manufacturers packaging that could be better? Was it our outer packaging that we prepared in our warehouse? I'll also reach out to you directly, and if I can get an image of the packaging that would really help me to investigate and work on the improvement plan. Thanks so much for your review and for being a loyal TFC customer! Your support really means a lot to us, and we can't wait to help you out again in the future! Thanks Mike

Posted 2 years ago

“items arrived as promised and expected.”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you so much for your fantastic 5-star rating of The Flash Centre! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with us. We look forward to serving you again in the future! Best regards, Mike

Posted 2 years ago

“Really great service goods arrived quickly and well packaged”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We hope to serve you again in the future and continue exceeding your expectations. Best regards, The Flash Centre Team

Posted 2 years ago

“Very good. Pity you moved from central london.”

Helpful Report

Posted 2 years ago

Dear Hamish, Thank you so much for your fantastic 5-star rating of The Flash Centre. We genuinely appreciate your kind words and are thrilled that you had such a positive experience with us. It means a lot to our team. Truth be told, after 35 years in central London the rental rates started far exceeding our spending power as a small family run business when we moved 5 or 6 years ago. That part of town certainly changed a great deal over those three and a bit decades, and unfortunately that meant we had to find a new place to call home. We really had to think long and hard about the move, factoring in that it may not have been ideal for all our customers, but we hope ultimately it was the right decision in ensuring that we could continue to provide the exceptional service and photographic knowledge that we strive to offer our customers, for many many years to come. Should you ever need anything in the future, please don't hesitate to reach out to us. Thank you again for your generous rating and feedback. We hope to serve you even better in the future! Best regards, Mike

Posted 2 years ago

“easy to use the website and order was despatched the same day - wonderful service - reason why this isnt full marks is that the chosen courier UPS- was slow and inefficient with delivery- said they were going to deliver one day and then didnt do it and had to wait over saturday and sunday for the item to arrive.”

Helpful Report

Posted 2 years ago

Hi Patricia, thank you so much for leaving us a positive review, it really means a lot to us. It's especially useful to us when we hear about anything that doesn't go perfectly, so we can improve things for the next customer, so for this we are truly thankful. Just having a look at the details of your parcel with UPS. I can see you order was placed at 4.41pm on a Thursday, and that we created the UPS label at 5.04pm that same day. Whilst most of our UPS deliveries arrive the next working day, because of how late in the day we booked the label, UPS weren't able to pick it up until the next day, on Friday. I can see the parcel was then delivered to you on Monday morning at 8.57am. I think in this particular case, and as a note for next time, if ordering on a Thursday in particular, ordering earlier in the day will give us a much better chance of getting the parcel to you before the weekend. Failing that, we do also offer the option of a weekend delivery with UPS, but this does come with an extra charge. It might be worth it though if you need something urgently for a shoot, so keep it in mind and give us a call on 02078375649 if ever you need this service. If you need anything else in future, we're always happy to help. I can't thank you enough for ordering with TFC, and for providing us such useful feedback. We are always on the look out for the best courier for our customers in terms of delivery speed vs price, so your feedback is invaluable to us as we continually review our options. Kind Regards, Mike

Posted 2 years ago

“Super quick delivery!!! Thank you”

Helpful Report

Posted 2 years ago

Dear Sally,T hank you so much for your wonderful 5-star rating of The Flash Centre! We are thrilled to hear that you are satisfied with our products and services. Super quick delivery is one of our top priorities, and we are glad to know that we were able to meet your expectations. We look forward to serving your photography needs in the future. Best regards, TFC

Posted 2 years ago

“Bought a battery for my Canon camera, which was at a great price. I got delivery for free, as I signed up to their newsletter. However, the total price would not have been nearly as competitive if taking into account The Flash Centre's normal delivery charge, which appears to be twice as much as a lot of their competitors?”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you so much for leaving us a 4-star review. It's great to hear that you took advantage of our delivery promotion and picked up free UPS delivery as well as the battery for a great price! Please don't forget, all orders over £150 come with free delivery by standard, and there is no limit to the number of email addresses you can sign up to our newsletter for the free delivery coupon! So, if you don't want to pay for delivery ever again, there are ways around it. For the small-ish number of our customers who do pay for delivery, we only ever use a fully tracked, fully insured UPS service. That definitely comes with a price premium, but for photographers with deadlines, we hope it's also provides them the quick delivery they need with peace of mind. Thanks again for your feedback. We look forward to serving you again in future. TFC

Posted 2 years ago

“Once again excellent product with very quick delivery. Thank you.”

Helpful Report

Posted 2 years ago

Dear Tony, Thank you so much for your fantastic 5-star rating of The Flash Centre! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience with us. We truly value your business and look forward to serving you again in the future. Best regards, Mike

Posted 2 years ago

“Good pri for surece and very quick delivery will use again”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you so much for taking the time to rate The Flash Centre with 5 stars! We appreciate your kind words and are thrilled to hear that you had a positive experience with us. Thank you once again for your support! Best regards, Mike

Posted 2 years ago

“Thank you for your help in the purchase of the Eizo Monitor CS2410 Special offer. Replacement of CG223W fifteen years old and still works, had to use old Hood as the new monitor don’t have. Works fine with a bit of black tape.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star rating for The Flash Centre. We truly appreciate your support and are thrilled to see that you had a great experience with us. We look forward to serving you again in the future. Best regards, Mike

Posted 2 years ago

“After ordering my first purchase with yourselves, I was really impressed by how quickly my order arrived. 2 x rolls of background paper. I have placed a new order and will use you again. Cheers.”

Helpful Report

Posted 2 years ago

Dear Tony,Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your support and are thrilled to hear about your positive experience with us. We look forward to serving you in future! Cheers, The Flash Centre Team

Posted 2 years ago

“Good price, delivered on time with no fuss, what’s not to like.”

Helpful Report

Posted 2 years ago

Dear Martin, Thank you so much for giving The Flash Centre a 5-star rating! We greatly appreciate your feedback and support. We look forward to serving you again in the future! Best regards, TFC

Posted 2 years ago

“The first part of my order arrived in good time, although delivery was pricey. The shop only had one of the item and I had ordered two, so it was sent in two batches. I was surprised I could buy two if they were out of stock beyond the the first one. I called and asked for help and was told I would be contacted with an estimation on how long it would be before the item was back in stock but didn’t hear back. Part two did arrive less than a week later, so all in all a positive experience but could have been better.”

Helpful Report

Posted 2 years ago

Thank you so much for the 4-star review and for the constructive feedback. I can't express enough how important it us for us to get such useful feedback from our customers! We aren't always perfect, but we are always trying to get better and better so sincere thanks for your review. When it comes to ordering products that are out of stock on our website, we do cater to quite a lot of specialist requests, so the general feedback from our customer base is that leaving the option open to order products that are out of stock, or in a higher volume than we keep in stock, is something that is generally valued. We are increasingly expanding our range into the more hobbyist side of the market that might feel differently, so we take on board your feedback for now and will use it in future decision making. That being said, if an order is part shipped, we do always aim to reach out directly to a customer personally (on top of the automated email you will have received) and I can see on this occasion we did not do that. So, please accept my apologies for that. When it comes to shipping, a little tip for you, we do offer free delivery over £150 and you weren't far off that threshold. Or, if you sign up to our newsletter, we do send out a free shipping coupon so you can get free delivery under £150. We only use an express, tracked and insured delivery service to give our customers speed and piece of mind once the order leaves our warehouse. Overall, i'm really pleased to hear you had a positive experience, and we look forward to offering you a 5-star experience on the next one! Warm Regards, Mike

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

The Flash Centre Reviews