The Flash Centre Reviews

Name: The Flash Centre
Rating: 4.86

4.9 Rating 1,051 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 1,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang up to check stock levels of products were available for immediate dispatch. Was told on the phone that items ordered before 2pm would be sent via UPS next day. Placed order at 11am and recieved tracking for Royal Mail 48. The only reason for the order was due to a mess up by Royal Mail on a seperate delivery from elsewhere so was very frustrated at this. However who I spoke to on the phone was very helpful in doing what they could to ensure the delivery was made, albeit 24 hours later than planned.”

Helpful Report

Posted 6 months ago

Hi Joe, thanks for your review, and again, apologies for the confusion around the delivery on this order. We’ve been in touch with you directly to discuss this, as we completely understand the frustration, especially given you had already called ahead and explained the urgency. We got that wrong on this occasion, and we’ve since addressed it with the team to make sure our advice is clearer and more consistent going forward. For future reference (and clarification for future customers), if your order is time-sensitive, the best approach is to purchase it over the phone. That allows us to prioritise it properly and confirm the most suitable delivery option based on stock location and availability. Thanks again for your feedback, it’s genuinely appreciated and helps us improve. Warm regards, TFC

Posted 5 months ago

“Super fast delivery.”

Helpful Report

Posted 6 months ago

Hi Pawel, Thanks for the 5-star review. We’re really glad you found the delivery super fast. We appreciate your support and look forward to serving you again. Warm regards, The Flash Centre

Posted 6 months ago

“Difficult to fault TFC, what wanted was in stock at the right price and they sent it too me as fast as they could. When it comes to Elinchrom TFC's the best. 10 out of 10”

Helpful Report

Posted 6 months ago

Hi Mark, Thanks for the 5-star review. We’re really glad you’re happy with the stock, price, and how fast we sent your order. We appreciate your support and look forward to serving you again. Warm regards, The Flash Centre

Posted 6 months ago

“Delivery of a paper roll studio backdrop was handled promptly with good communication. Thanks.”

Helpful Report

Posted 6 months ago

Hi Jennifer, Thanks for the 5-star review. We’re really glad you found the delivery prompt and communication good. We appreciate your support and look forward to serving you again. Warm regards, The Flash Centre

Posted 6 months ago

“Good price and great delivery timescale”

Helpful Report

Posted 6 months ago

Hi there. Thanks for the 5-star review. We’re really glad you found the price good and the delivery timescale fast. We appreciate your support and look forward to serving you again. Warm regards, The Flash Centre

Posted 6 months ago

“Fast and efficient service. Would definitely purchase from them again. Many thanks.”

Helpful Report

Posted 6 months ago

Hi there, Thanks for the 5-star review. We’re really glad you found the service fast and efficient. We appreciate your support and look forward to serving you again. Warm regards, The Flash Centre

Posted 6 months ago

“Efficient service very good”

Helpful Report

Posted 6 months ago

Hi Anthony, Thanks for the 5-star review. We’re really glad you found the service efficient. If you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“Prompt service, fast delivery, what more could you ask for?”

Helpful Report

Posted 6 months ago

Hi Paul, Thanks for the 5-star review. We’re really glad you’re happy with the service and delivery. We appreciate your kind words. Warm regards, The Flash Centre

Posted 6 months ago

“Excellent service once again. Always quick secure delivery and good customer support as needed. Always happy to use The Flash Centre. Great as always and will certainly use again”

Helpful Report

Posted 6 months ago

Hi Christopher, Thanks for the 5-star review. We’re really glad you’re happy with the service and delivery. We appreciate your continued support and look forward to helping again. If you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“great product and service from this company”

Helpful Report

Posted 6 months ago

Hi Gary, Thanks for the 5-star review. We’re really glad you’re happy with the product and service. If you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“Top job guys. 5 star. Thanks very much.”

Helpful Report

Posted 6 months ago

Hi Anthony, Thanks for the 5-star review. We really appreciate you taking the time to share feedback and are glad you’re happy with the service. If you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“The Flash Centre is a well-regarded specialist retailer for photography and lighting equipment, particularly popular among professional and enthusiast photographers. The staff are knowledgeable and genuinely helpful, often offering practical advice rather than just pushing sales. Their product range is strong in studio lighting, accessories, and niche gear that can be harder to find elsewhere. Prices are generally competitive, though not always the cheapest-but the expertise and customer service often justify the difference. Orders are handled efficiently, and delivery is usually reliable. Overall, it’s a trusted choice if you value informed support alongside quality equipment.”

Helpful Report

Posted 6 months ago

Hi Philip, Thank you for such a thoughtful and detailed review, we really appreciate you taking the time to share it. It’s great to hear that our team’s approach stood out to you. We always aim to offer practical, honest advice to help people get the right kit for what they’re working on, rather than just making a sale, so it’s reassuring to know that’s come across. We’re also pleased that the range, particularly around lighting and more specialist gear, has been useful. That’s an area we’ve put a lot of focus into, making sure we can offer products that aren’t always easy to find elsewhere, backed up with the knowledge to support them. Thanks again for your kind words and support, it genuinely means a lot to the team. All the best, The Flash Centre Team

Posted 6 months ago

“good price and fast delivery. I have only had positive experiences with the flash centre”

Helpful Report

Posted 6 months ago

Hi Gordon, Thanks for the 5-star review. We’re really glad you found the price good and delivery fast, and that you’ve had positive experiences with The Flash Centre. If you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“Was sent a used product and a week on still waiting for it to be resolved”

Helpful Report

Posted 6 months ago

Hi Mitchell, We’re really sorry to hear how frustrating this has been, especially when you needed the light quickly for work. To clarify your concerns about the flash counter and the box being opened, all Elinchrom heads are tested at the factory before leaving, so a small flash count is completely normal. Batteries are also sometimes checked or topped up within the supply chain to ensure they arrive in full working order, which can mean the box has been opened prior to dispatch. That said, if you’re not happy with the item and would prefer a replacement, we’re always happy to arrange this. We would just like to reassure you that the unit was supplied exactly as received from Elinchrom, and not previously used. From our side, we’ve been working to resolve this as quickly as possible and have offered several solutions throughout: - Ordered a replacement unit from Elinchrom immediately - Provided a prepaid UPS return label, which we understand you’ve tried to use at multiple drop-off points, but have unfortunately been turned away for reasons unknown to us - Arranged two separate UPS collections, both of which were unsuccessful - Offered a London store swap so you could check the replacement in person, which we understand you’re unable to do Failing the above, we also offered: - The option to use your own courier, with us refunding the return shipping cost - A partial refund option if you preferred to keep the unit We hope this shows that we’ve been actively working to resolve this and keeping regular email communication open throughout. Unfortunately, the courier issues have delayed things outside of our control. We’re still very happy to get this resolved for you as quickly as possible, whether that’s completing the swap, proceeding with a partial refund, or issuing a full refund once the item is returned. Thank you for your patience, we really do appreciate it. The Flash Centre Team

Posted 6 months ago

“TFC's website is easy to use, precise and the online order process is quick and easy. Shipping was very swift and the item arrived as described. Keep up the great work, I highly recommend this retailer.”

Helpful Report

Posted 6 months ago

Hi Lee, Thanks for the 5-star review. We’re really glad you found our website easy to use, the order process quick, and that shipping was swift and the item as described. If you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“The item I pruchased on like was not what it showed on the website. next time I will go to a store to actualy see the item before I buy any further”

Helpful Report

Posted 6 months ago

Hi Eddie, Thank you for your feedback, and we’re sorry to hear the light wasn’t what you expected. Having looked into this, the Phottix M200R SE and its included accessories seem to have been supplied exactly as specified by the manufacturer and as shown on our website. From your comments in our email conversation, it sounds like the issue may be around how some of the included items, such as the strap and diffuser, are fitted or used. We’re always happy to help with this, and one of our team, Carlie from our Birmingham store, will be in touch directly to guide you through how these accessories work so you can get the most out of the light. If there’s anything that seems to be faulty, or could be clearer in the product listing or instructions, please let Carlie know, and we’ll also take that on board and feed it back to the manufacturer. If the product still isn’t right for you, you’re of course welcome to return it for a refund, and we'd be happy to assist you with that process. Best regards, The Flash Centre Team

Posted 6 months ago

“great service, helpful staff, had a couple of questions and they were answered no problem, nothing was too much trouble will shop there again”

Helpful Report

Posted 6 months ago

Hi Neil, Thanks for the 5-star review. We’re really glad you were happy with the service and that our team could help. If you have any more questions or need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“Excellent service and speedy delivery”

Helpful Report

Posted 7 months ago

Hi Jason, Thanks for the 5-star review. We're glad you found the service excellent and the delivery speedy. If you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 6 months ago

“Never let me down.”

Helpful Report

Posted 7 months ago

Hi Paul, Thanks for the 5-star review. f you need anything else, just let us know. Warm regards, Team The Flash Centre

Posted 7 months ago

“great product, delivered quickly, but way to much packaging, I understand the need to protect item but it was a box inside a bigger box with lots of shreaded card, the waste filled my black wheelie bin,”

Helpful Report

Posted 7 months ago

Hi Ross, Thank you for the review, and I’m really pleased to hear the product arrived quickly and safely. I appreciate your comments about the packaging as well. The reason we tend to be quite generous with protective packaging is that much of the equipment we sell is professional gear that customers often need for time-sensitive jobs. Making sure items arrive undamaged is absolutely critical, so we err on the side of extra protection rather than risk something being damaged in transit. That said, we do try to keep our environmental impact in mind and use recyclable materials wherever possible, including cardboard boxes and paper-based void fill rather than plastics. Hopefully most of what you received was able to go straight into the recycling bin. Thanks again for your feedback and for choosing The Flash Centre. Best regards, Mike The Flash Centre

Posted 7 months ago

The Flash Centre is rated 4.9 based on 1,051 reviews