SWR Doors and Awnings Reviews

Name: SWR Doors and Awnings
Address: 12 McDonald Way, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire
Rating: 4.85

4.9 Rating 680 Reviews

97 %

of reviewers recommend SWR Doors and Awnings

4.9

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

SWR Installations Review - Reviews.io ⭐⭐⭐⭐⭐ Excellent service through sales, after-sales and installation. Courteous, efficient and quality product and installation.

About SWR Doors and Awnings:

SWR offer a first class Garage Door, Front Door and Awnings Installation service for both Domestic and Commercial customers throughout Herts, Beds, Bucks and London.

Visit Website

Phone:

01442 210741

Email:

sales@doorsandawnings.co.uk

Location:

12 McDonald Way,
Hemel Hempstead Industrial Estate,
Hemel Hempstead
Hertfordshire
HP2 7EB

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SWR Doors and Awnings 5 star review on 18th December 2024

A Construction Services

SWR Doors and Awnings 5 star review on 25th October 2024

Mrs V Comparini

SWR Doors and Awnings 5 star review on 2nd August 2024

Mr J Rycroft

SWR Doors and Awnings 5 star review on 10th February 2023

SWR Doors and Awnings 5 star review on 16th January 2023

Mr C Edwin

SWR Doors and Awnings 5 star review on 3rd November 2022

Mr M Brooke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and resolved the issue we had with our awning.”

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Posted 3 days ago

“Excellent service from pre-order to install, well done SWR.”

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Posted 3 days ago

“We love them! Very impressed with the fitting and the ease of operation. SWR are always very friendly, helpful and professional.”

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Posted 1 week ago

“The engineers who came to realign and fix my front doors, which was brought from them almost 7 years ago and not closing smoothly, were great. However, my experience with customer services had not been great. First contact in early March, spoke to a CS staff about the issues, who promised to call me back after she made contact with the supplier, nothing happened. I was away and then called CS again to explain the same issue in mid-April, fixed a date for the work to be done. I was told she would call me a week before the appointment to take payment and all the rest of it. Again, no call back, no appointment confimation at all. I called a day before, another CS staff checked and confirmed with payment made. Made a complaint there and then. The CS staff called after the event to apologise and said she was on holiday.... where is team work!! Would have given a 5 if not for the sub-standard customer service.”

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Posted 3 weeks ago

“Excellent work.”

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Posted 1 month ago

“I have received very good service from SWR. I am over the moon with my new Origin internal doors. The fitters were polite and helpful and the doors have been fitted very well. I would happily recommend SWR to anyone.”

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Posted 1 month ago

“Problem solved satsfactorily”

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Posted 1 month ago

“instalation of new motor for garage door . dave turned up on time did what it said on the box . nice guy. very happy.”

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Posted 1 month ago

“Very happy with the recent installation of my garage door. The fitters were both very professional, arrived on time and explained everything to me. A really good job and would thoroughly recommend.”

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Posted 2 months ago

“Excellent The end products look good and have enhanced the look of my house as well as being exceedingly practical.”

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Posted 2 months ago

“Great service! We’ve had an electric garage door from SWR since 2014 and their install and servicing has been second to none 👏👏👏👏👏”

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Posted 2 months ago

“We were very pleased with the installation of the garage door. The work seems to have been completed to a high standard, and the engineers were both friendly and helpful”

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Posted 3 months ago

“The resolution of my garage door problem was dealt with perfectly by SWR after sales staff, Amber and Anthony, in a most polite, courteous and friendly manner in resolving the issue encountered. Just brilliant.”

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Posted 3 months ago

“The work to replace French doors and side windows with a tri-fold door was completed to a high standard in an efficient and tidy manner by friendly, professional and attentive staff.”

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Posted 3 months ago

“Told I would receive instructions with my key fob after having to ring in total five times for a replacement key fob. No instructions with fob and this was so…. Overpriced!!!”

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Posted 4 months ago

Good Afternoon Ann. We appreciate your feedback & we apologise that your experience has not been a positive one on this occasion. We understand that the request is relating to a remote purchased from our spares department, and the delay of delivery was due to a manufacturer shortage of the product. We would be very keen to discuss all of the details relating to the request, so we can review how SWR can improve your experience in future. We also wanted to confirm that we have sent a digital copy of the instructions to you and we will raise this concern with the manufacturer as the instructions should have been present with the product as a standard expectation. SWR pride ourselves on our service and we apologise if you feel that our communications and quality of product has fallen below your expectations. We are happy to schedule a more convenient time to call and discuss all of the above and ensure the product is working as expected, please just let us know. Many Thanks Chris Marsh SWR

Posted 4 months ago

“SWR are always responsive and helpful. Whether its sales or post installation the team couldnt be better”

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Posted 4 months ago

“Friendly efficient and on time!”

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Posted 4 months ago

“Our Hormann Thermo65 front door was our second major purchase from SWR Home and Outdoor, having previously purchased a set of Origin OS29 siding doors last year. In both, cases the whole process, from initial discussion to completed installation, was carried out with total professionalism and attention to detail. Communication was always accurate and prompt. The two different teams who did the separate installations both worked quickly and cleanly, making a perfect finish each time without the need for any decorative making good afterwards, even though external render made the job more difficult. Finally I have to comment on SWR’s commitment to post installation customer service. They fully appreciate that the best long term business model is to have happy customers and that means being there to help after the job is done. Highly recommended.”

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Posted 4 months ago

“Great help all the way through. Scott wood thankyou for assisting us so quickly and efficiently. Fantastic garage door for us. Thankyou very much scott.”

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Posted 5 months ago

“Generally good product and service, however, about 35mins prior to the agreed appointment time I was phoned to inform me that the instalation would not be going ahead because the fitter had personal problems. I had taken time off for this appointment and had spent time organising and moving things around in the garages on the day. On the paperwork there are various warnings that if there are any customer related problems for the fitters on the day, the customer could / would be charged and another appointment would have to be made. Evidently this does not apply if the customer is let down for some reason! I was told "thank you for your understanding" on the phone. I didn't really have any choice! I run my own company and I know from personal experience and financial expense, that if I let a customer down at short notice for any reason, I make sure that the customer is, at the very least, reimbursed for their lost time as an absolute minimum. I know that things can happen at short notice which upsets plans, but there does appear to be one standard of expectation for the company and another for the customer! I wonder what would have happened if I had phoned the company 35mins prior to their agreed arrival time, with the fitters all loaded up and on their way, to cancel the appointment? I expect that, in line with their terms and conditions, I would have been charged for their time and inconvenience.”

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Posted 5 months ago

SWR Doors and Awnings is rated 4.9 based on 680 reviews