SWR Doors and Awnings Reviews

Name: SWR Doors and Awnings
Address: 12 McDonald Way, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire
Rating: 4.85

4.9 Rating 712 Reviews

97 %

of reviewers recommend SWR Doors and Awnings

4.9

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent service through sales, after-sales and installation. Courteous, efficient and quality product and installation.

About SWR Doors and Awnings:

SWR offer a first class Garage Door, Front Door and Awnings Installation service for both Domestic and Commercial customers throughout Herts, Beds, Bucks and London.

Visit Website

Phone:

01442 210741

Email:

sales@doorsandawnings.co.uk

Location:

12 McDonald Way,
Hemel Hempstead Industrial Estate,
Hemel Hempstead
Hertfordshire
HP2 7EB

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SWR Doors and Awnings 5 star review on 11th June 2025

Mr J Orovwuje

SWR Doors and Awnings 5 star review on 18th December 2024

A Construction Services

SWR Doors and Awnings 5 star review on 25th October 2024

Mrs V Comparini

SWR Doors and Awnings 5 star review on 2nd August 2024

Mr J Rycroft

SWR Doors and Awnings 5 star review on 10th February 2023

SWR Doors and Awnings 5 star review on 16th January 2023

Mr C Edwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told I would receive instructions with my key fob after having to ring in total five times for a replacement key fob. No instructions with fob and this was so…. Overpriced!!!”

Helpful Report

Posted 1 year ago

Good Afternoon Ann. We appreciate your feedback & we apologise that your experience has not been a positive one on this occasion. We understand that the request is relating to a remote purchased from our spares department, and the delay of delivery was due to a manufacturer shortage of the product. We would be very keen to discuss all of the details relating to the request, so we can review how SWR can improve your experience in future. We also wanted to confirm that we have sent a digital copy of the instructions to you and we will raise this concern with the manufacturer as the instructions should have been present with the product as a standard expectation. SWR pride ourselves on our service and we apologise if you feel that our communications and quality of product has fallen below your expectations. We are happy to schedule a more convenient time to call and discuss all of the above and ensure the product is working as expected, please just let us know. Many Thanks Chris Marsh SWR

Posted 1 year ago

“Avoid Horman doors. Whilst we have no issue with the installation the door had a scratch within two weeks of installation, we can only presume it's from opening and closing the door which is the basic function so Hormann garage doors arent worth the price tag - maybe buy a cheaper product replace more often. We viewed the product in SWR's showroom and feel the reassurances about the improvements about scratches given by Scott were misleading and there didn't seem any surprise when we said it was scratched already. As an update Hormann have confirmed that scratches happen so unless you want a garage door you don't open buy an alternative product. I can't recommend SWR on this basis.”

Helpful Report

Posted 3 years ago

“THE STAFF were very good but the upgrade kit contained the wrong size motor for the double garage door. Already been waiting months after previously paying up front as requested.”

Helpful Report

Posted 3 years ago

Hi, We are sorry that you received the wrong motor. Please give us a call and we'll order the correct part for you. Kind Regards, SWR Team

Posted 3 years ago

“BUYER BEWARE apparently it is acceptable for a Hormann Garage door to develop scratches on the face of the door during normal operation ( as in the Hormann user manual ) , SWR and Hormann cite dirt on the door as the cause but there has never been any more dirt on the door than you would see on a window. SWR a year after the install would charge £340 to replace the damaged slats as damaged slats are not covered by the 10year warranty The door has been replaced once already from an installation fault, nothing to do with the scratches Had we have been made aware at the point of purchase that scatches would appear on the door so quickly we would never have purchased this product which leaves us feeling totally miss sold , the quietest and best garage door as advertised is definitely not as advertised in this case and the 10year warranty practically worthless”

Helpful Report

Posted 4 years ago

We’re sorry that you feel let down by our service. The initial damage to your garage door was the result of an installation error which we did replace free of charge. However, the new scratches were reported a year later and were (as stated in the manufacturer’s report) due to poor maintenance. Despite this, we did offer to replace the damaged panels at cost price, which you refused. The subsequent investigation by the Door and Hardware Federation states that we have acted responsibly in both replacing your door on the initial complaint and in our responses to the complaints that followed. Kind Regards, SWR Team

Posted 4 years ago

“SWR fitted our bifold doors and made a very bad job of making good around the openings externally. We had them come back to "re-do" the work and although a bit better it was not as they had promised and you could still see the rerendering "patchwork" on the outside of the house. They still have not finished the job to our satisfaction and to the promised standard and they are now being very aggressive at trying to get final payment. I have asked them repeatedly to come back and finish the work and they have refused to do so. We would not recommend this company to anyone who looks to get a quality job done.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback. Here at SWR, we take customer satisfaction extremely seriously and I'm sorry if you feel that we have not met your expectations. However, as per our correspondence, it was not within our scope to render the entire wall - just to make good around the openings. It was also not within our scope to paint the new render, but we completed it as a goodwill gesture. We have offered to quote you for the additional rendering but (as per your original quote and sales confirmation) we only charged for making good around the openings. Please contact the sales office and we will be happy to discuss this further. Kind Regards, SWR Team

Posted 5 years ago

“conned me out of £95 call out ,made no atempt to repair my door motor just tried to sell me a new one”

Helpful Report

Posted 6 years ago

Hi We're sorry you are unhappy with our service. We do advise all customers before making the call out that there is a £95 charge even if the fault cannot be repaired. We take all complaints very seriously however so please email or phone us with more details of what happened and we'll investigate further. Kind Regards Alex

Posted 6 years ago

SWR Doors and Awnings is rated 4.9 based on 712 reviews