“I got my eye examination 9th January picked out reading frames .I went back 18th /2/24 and purchased new frames £71.99 for distance that were to be pink tinted .22/2/24 I got calll ready both pairs .went in 24th Feb only reader's the person didn't know where my distance were march 5th no idea were they are .I got emails excuses ...11th/3/24 I got a call went in tried on glasses I asked were these (kylie Minogue) she said yes .I went home no they were not they were liberty of london I called to say I'm bringing them back .I did she said I was informed that the ones I ordered were discontinued. I said I was not and that the ones I paid were still on the s/s website .I said I wanted refund she said ok never attempted to get me to buy another pair .nobody knew about my frames and nobody could give me a straight answer..she refunded me £71.00 not 71.99 and I said I had to have a voucher because i get pension credit and she said they would send it in mail .I want to know what was on the system .I picked my framed of the stand paid for them the typed all the info in .what happened I saw them put the frames with my reciept but nobody knows .I only ever go to specsavers ,why so wrongly treated now .”
“It seems Specsavers Audiologists make up charges whenever you mention needing the results in either digital or paper copy format. Specsavers Ashington's audiologists states that they charge £20 for results; while the Newcastle store audiologist charges £59 to provide results to a free hearing test. The fact that this is even allowed to be charged for is absolutely ridiculous; especially considering that the charge for an optometrist to fill a form in for the Army costs £10.
If this is how Specsavers intends to carry out their business, then I seriously question why the NHS recommends them in the slightest; nor is there any way to contact 'head office' to complain about the inconsistent charging.”
“Appalling service for the disabled.
I have bought 5 pairs of glasses from Lilydale specsavers over a ten year period. The last pair I went three times to have them fitted correctly. They didnt. They did not seem to be aware that the arm of the glasses should rest level on my ear. I only found out how badly fitted they were when I went to another optometrist in desperation. I am disabled. It's difficult for me to get to shops such as specsavers. They said i took too long to return to have them fixed the fourth time I sought an adjustment. Spec Savers? Dont do it to yourself. The are cheap for a reason. Cheap lazy service. prescription spectacles are more of a commodity these days. Fitting and service is essential if they're going to be of use. Specsavers do not offer quality fitting and service.”
“I am very happy from Nottingham City Centre Specsavers !
My new glasses are great, better than my old one.I have been very good surprised !
Everything was nice and smoothly .
And the advices were very good!
Thank you!”
“Thank you to Dillan and Peter for taking so much trouble over my glasses. Not an easy prescription with my eyes so different from each other. Just picked up and am very pleased with the result. Well done! J. M. Bartle.”
“Well what can I say amazing , excellent customer service at spec savers in feltham Meera,dame,and avneet were absolutely amazing very friendly and extremely helpful they helped me with my glasses every step of the way cannot express how their customer service excels these guys need recognition for their amazing service to Specsavers and need to be commended by their head office a big well done guys your a huge asset to specsavers !!!!!!!”
“I was assisted by Porya in North Vancouver lonsdals ave he was very knowledgeable and attentive He checked my eyes very sharply and offered me the best possibility to find my eye glasses and frames I am very happy with his service”
“We were assisted by Peter Armstrong who was very attentive and knowledgeable about sorting out a prescription that was inaccurate and making sure the altered glasses were right and fitted properly. We are very happy with his service in Specsavers.”
“In a nutshell they just want your money.
High pressure sales staff show you the most expensive designer glasses. Unless youve been before you would not know they have cheaper ones.
Once purchased they dont want to know you.
100 day return advert says we want you to be happy and will exchange or refund if youre not , is a load of rubbish. You can only exchange ONCE then either pay or go elsewhere and pay again.
They cant even get your prescription right first time so you end up going back several times.
You pay extra for coating on the glasses for a clearer view - surely this should be included in the price. What use are they without ? !
I will not be returning”
“Very disappointed with the manager ‘Keith’ at the Clevedon store.
He was very dismissive when I went in to return my glasses for a refund,of which I was entitled to. Keith was called to make the refund, he didn’t speak to me at all apart from to,ask my name. He was also intimidating towards the younger members of staff. A very bad experience . I would have purchased another pair but was treated very badly by Keith. I won’t be returning if this is how customers are treated by the manager.”
“I have visited the Nelson store today for eye test and new glasses really nice staff the young man that helped me choose my glasses was very helpful.
and very happy with the price.”
“I received a letter to tell me my hearing test hadn't been carried out properly, on wanting to know why, I was given different excuses the last one being it was compliant but 1 frequency was missed !!!!!! It wasn't done properly then !!!!
I have no faith in Specsavers now, I am very reluctant to go back and have another hearing test, how will I know if this test is done properly. I paid £ 1,995 money from my savings, I want a refund. You let me down I'm disgusted”
“Everything. I visited for an eye test. They invited me. Before my visit I explained that my 3 x frames were only a year old and would it be possible to change them. I was told that this would be no problem. When I arrived I was told I had to sign a disclaimer In case the frames broke. Also if my frames were lost I would be liable as I had signed. I disagreed with this as it was not explained to me on the phone. The staff member abruptly got up and was replaced by another member of staff who pressurised me. She then got up and another member of staff sat down was aggressive and threw me out whilst shouting have a nice day sir. I was not rude or threatening in any way. All because I would not sign a piece of paper. I asked for alternatives but was given none. What a dispicable way to treat a customer.”
“This is how Specsavers are treating customers
I purchased hearing aids from you in 2021 - below is the disgraceful experience I have had:
1. First of all in 2021 the audiologist didn’t set them up correctly on the first day. and I had to return to your Bolton town centre store to get them programmed.
2. From my first visit I was given a pack of wax guards that had no replacement guards on the end.
3. The staff failed to tell me that the wax guards should be changed and it took me almost 2 years to find this out and to get the guards supplied resulting in impaired hearing.
4. The store didn’t have the correct domes on 2 occasions resulting in smaller ones being fitted - why was I not given a supply of these when I first got them
5. They are guaranteed for 4 years yet the clear plastic tab that you use to remove them came off resulting in me not having them for 2 weeks as they had to be returned to the manufacturer.
6. The same left hearing aid stopped working again on another occasion resulting in a further 2 weeks without them
7. When I went back to collect them, I was given the aid back and the audiologist told me to put it in my ear, later that day I had severe pain in my left ear. I discovered that the click dome was missing from the aid when I removed them. How could the audiologist not have seen this?
8. I had to travel back yet again to the store to have the click dome fitted. After having a new click dome fitted, I noticed over the next few days quite severe pain in my ear and neck I put this down to the hearing aid having damaged my eardrum. Why did the audiologist not check inside my ear?
9. During the next two weeks the pain got much worse resulting in me making a GP appointment - at this appointment the doctor said she could see something deep inside my ear but it was too risky for her to remove it and I would need to go to ENT casualty for an emergency appointment.
10. I got an appointment and the Consultant removed the original click dome that had obviously not been fitted properly and had become dislodged, the audiologist hadn’t even bothered to look inside my ear and had simply fitted another dome so that when I put my aid In my ear it pushed the original one inside the ear canal resulting in a painful ear infection.
11. You would think that Specsavers would be horrified when I told them this but nothing of the sort. They admitted that the audiologist was being disciplined and could be dismissed but all they offered me was to either replace the hearing aids or refund my money this is after being told that this is not the service you should receive from Specsavers and we will sort this amicably. They didn’t offer me anything for the injuries the audiologist inflicted on me and simply told me that "if I wasn’t happy I should take legal advice as they had done Internally" A very strange and aggressive response from the person in charge of hearing for this particular franchise.
12. In summary I feel thoroughly let down by Specsavers and the whole thing has left a very sour taste I expected better from a major high street brand - all I ever wanted was reliable hearing aids and to receive professional caring treatment which sadly they failed to provide. This should serve as a warning to anyone considering using them, when things go wrong you find out how good a business is and Specsavers failed miserably.
Sent from my iPhone”
“Visited the Specsavers in Aldridge Walsall and wanted to say what a lovely bunch they are in there. Excellent service! Particular mention for Philip, very professional but friendly and welcoming. A real pleasure to deal with. Will be returning.”
“I have been a customer of Specsavers for the best part of 40 years and until today I had always thought their customer services to be good. However today my wife and I attended our local branch on High Street Gateshead as my wife’s glasses which she had bought only 3 month previously had a leg coming loose. The girl who served us was from the start abrupt and rude, she snatched the glasses from my wife, looked at them briefly and said there was nothing at all wrong with them. My wife showed her that there was a considerable difference in movement between the two legs. The girl, tutted and said ok I will tighten it. She came back 5 minutes later and said she had fixed it, she had not, there was still one leg loose. The girl in a very surly manner then said, well what do you want me to do, at this point I interjected and said, fix them! Again she took them away, but this time came back and said that she couldn’t do anything as the screw was stuck. I pointed out that the glasses must still be under guarantee. The girl then replied that the guarantee did not cover misuse, I asked her to explain, she then asked my wife to demonstrate how she took off her glasses, my wife did so, The girl then said well clearly you do not take them off this way all the time, you must usually take them off one handed. My wife replied that she always used two hands, the girl then replied in a condescending tone, that in her 9 years of experience she knew that these glasses had been misused. However by this time our discussions were attracting attention of other customers, so noticing this she said as a gesture of goodwill they would provide a new frame. I replied thankyou and in the future we will now go elsewhere, to which the girl replied, you can and I hope you will.
On the way out of the shop, in a private conversation with my wife, I said I think we should report that mardy young lady to head office for her 1 star customer service. As we exited onto the footpath, a lady who I believe to be the manageress followed us out of the store and started shouting at us, she said don’t you call my staff a cheeky b, I replied that I hadn't, but having said that, she is! a few minutes later my wife received a call from the manageress to say that I was banned from all Specsavers stores.”
“I found Specsavers to be professional friendly and efficient on both my visits .
My team member when choosing my sunglasses was very patient and helpful when choosing my new look .
I would recommend Specsavers to anyone . With family eye disease , their up to date testing equipment put my mind at ease .”
“Hull town specsavers what have you done service was 5* now 0*
Waiting room seating so close together considering covid on the rise disgusting 12+ people waiting both upstairs and down can tell its been taken over by new person all about money”
