I got my eye examination 9th January picked out reading frames .I went back 18th /2/24 and purchased new frames £71.99 for distance that were to be pink tinted .22/2/24 I got calll ready both pairs .went in 24th Feb only reader's the person didn't know where my distance were march 5th no idea were they are .I got emails excuses ...11th/3/24 I got a call went in tried on glasses I asked were these (kylie Minogue) she said yes .I went home no they were not they were liberty of london I called to say I'm bringing them back .I did she said I was informed that the ones I ordered were discontinued. I said I was not and that the ones I paid were still on the s/s website .I said I wanted refund she said ok never attempted to get me to buy another pair .nobody knew about my frames and nobody could give me a straight answer..she refunded me £71.00 not 71.99 and I said I had to have a voucher because i get pension credit and she said they would send it in mail .I want to know what was on the system .I picked my framed of the stand paid for them the typed all the info in .what happened I saw them put the frames with my reciept but nobody knows .I only ever go to specsavers ,why so wrongly treated now .